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For Companies At a Glance
- Tasks: Lead a team to ensure smooth order processing and customer communication.
- Company: Join a growing European wholesale business in the lingerie and fashion sector.
- Benefits: Enjoy hybrid working with flexible office location and potential for growth.
- Why this job: Shape a new team and make a real impact in a dynamic industry.
- Qualifications: 3+ years in customer operations, strong Excel skills, and team management experience required.
- Other info: Be the first hire in a new team, helping to build and lead from the ground up.
The predicted salary is between 36000 - 60000 £ per year.
About the Company:
We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels.
The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports.
What You’ll Do
- Team Leadership - Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. Allocate daily tasks, resolve issues, and uphold high standards in customer service.
- Order & Invoice Management - Oversee order entry and invoicing in Microsoft Dynamics 365 F&O. Ensure accuracy in pricing, product details, and documentation. Coordinate with 3PLs and internal teams to track fulfilment and stock.
- Customer Communication - Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou). Respond to order-related queries and liaise with logistics and finance teams.
- Process Improvement - Support automation efforts by identifying repetitive tasks and suggesting improvements. Maintain clean and accurate product and customer data.
What You’ll Bring
- Must-Haves - 3+ years in customer operations or sales support. Proficiency in Microsoft Dynamics 365 F&O or similar ERP. Strong Excel skills (vlookups, formatting templates). Excellent communication in English. Experience working cross-functionally with sales, logistics, and finance. Confidence managing a small team and owning daily operations.
- Nice-to-Haves - Experience with large retailers or marketplaces (e.g. Zalando, AboutYou). Familiarity with B2B logistics and 3PL coordination. Exposure to tools like BarTender or document automation platforms.
What Success Looks Like - Orders processed accurately and on time. Customers receive correct documentation without follow-up. Team operates with clarity, consistency, and professionalism. Manual tasks are streamlined or automated over time.
Customer Operations Manager employer: Nigel Wright Recruitment
Contact Detail:
Nigel Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 F&O, as it's a key requirement for the role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering the software.
✨Tip Number 2
Highlight your experience in team leadership and customer operations during networking events or industry meetups. Engaging with professionals in the lingerie and fashion sector can provide valuable insights and connections that may help you stand out.
✨Tip Number 3
Research the major accounts mentioned in the job description, like Zalando and AboutYou. Understanding their business models and customer service expectations will allow you to tailor your discussions and show how you can add value to their operations.
✨Tip Number 4
Prepare examples of process improvements you've implemented in previous roles. Being able to discuss specific instances where you've streamlined operations or enhanced customer satisfaction will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and team leadership. Emphasise your proficiency with Microsoft Dynamics 365 F&O and any experience with large retailers or B2B logistics.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the lingerie and fashion sector. Discuss your approach to team management and how you plan to improve operational processes, showcasing your problem-solving skills.
Showcase Relevant Skills: Highlight your strong Excel skills and any experience with automation tools. Mention specific examples of how you've improved processes in previous roles, particularly in customer communication and order management.
Prepare for Interviews: Be ready to discuss your leadership style and how you handle team dynamics. Prepare examples of past challenges in customer operations and how you successfully resolved them, demonstrating your ability to manage daily operations effectively.
How to prepare for a job interview at Nigel Wright Recruitment
✨Showcase Your Leadership Skills
As a Customer Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any mentoring experiences and how you resolved conflicts or improved team performance.
✨Demonstrate Your Technical Proficiency
Familiarity with Microsoft Dynamics 365 F&O is crucial for this role. Make sure to mention your experience with this software or similar ERP systems. You might also want to prepare to discuss how you've used Excel for data management, especially with vlookups and formatting templates.
✨Prepare for Process Improvement Discussions
The company values process improvement and automation. Think of specific examples where you've identified inefficiencies and implemented solutions. Be ready to discuss how you can contribute to streamlining operations in this new role.
✨Understand the Customer Landscape
Since the role involves working with major accounts like Zalando and AboutYou, do some research on these companies and their operations. Being able to speak knowledgeably about their business models and how you can enhance customer communication will set you apart.
