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For Companies At a Glance
- Tasks: Manage customer support tickets and provide training assistance.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Opportunities for growth, modern tools, and a collaborative culture.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Perfect for those who thrive in fast-paced, evolving organisations.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
- Respond to and manage incoming customer support tickets via Zendesk.
- Escalate technical issues to Tier 2 teams using Azure DevOps.
- Provide training support and guidance to customers.
- Maintain high levels of customer satisfaction through timely and empathetic communication.
- Collaborate with internal teams to ensure smooth resolution of issues.
- Document support processes and contribute to knowledge base articles.
What I'm looking for:
- Experience in a customer-facing support role, ideally within a tech or SaaS environment.
- Familiarity with Zendesk and Azure DevOps is highly desirable.
- Strong communication skills, especially in high-pressure or sensitive situations.
- Ability to manage multiple tasks and prioritise effectively.
- A team player with a positive attitude and a commitment to continuous improvement.
Why work here:
- Be part of a supportive and collaborative team.
- Opportunity to grow within a dynamic and evolving organisation.
- Work with modern tools and contribute to meaningful customer experiences.
Tier 1 Support Analyst employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Support Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer interaction skills! Role-play common support scenarios with a friend or family member. This will help you stay calm under pressure and demonstrate your empathy and professionalism during the real deal.
✨Tip Number 3
Familiarise yourself with Zendesk and Azure DevOps if you haven't already. There are loads of online resources and tutorials that can give you a head start. Showing that you’re proactive about learning these tools can really impress your potential employer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tier 1 Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Tier 1 Support Analyst role. Highlight any customer-facing roles you've had, especially in tech or SaaS environments, to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer support. Share specific examples of how you've handled pressure and resolved issues, so we can see your problem-solving skills in action.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and professional. Use concise language and check for any typos or errors, as this reflects your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Tools
Familiarise yourself with Zendesk and Azure DevOps before the interview. Being able to discuss how you've used these tools in past roles or how you would approach using them can really impress your interviewers.
✨Showcase Your Customer Focus
Prepare examples of how you've handled customer interactions, especially under pressure. Highlight your empathy and problem-solving skills by sharing specific situations where you turned a negative experience into a positive one.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, showing that you value their input and are engaged in the conversation.
✨Emphasise Team Collaboration
Since this role involves working closely with internal teams, be ready to discuss your experiences in collaborative environments. Share how you’ve contributed to team success and how you handle conflicts or differing opinions within a team setting.
