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- Tasks: Support and enhance patient information systems while providing top-notch customer support.
- Company: Join a dynamic team focused on improving healthcare through technology.
- Benefits: Enjoy hybrid working options and a collaborative work environment.
- Why this job: Make a real impact in healthcare by optimising clinical systems and workflows.
- Qualifications: Knowledge of ITIL principles and experience in a Service Desk environment are essential.
- Other info: This is a 12-month fixed-term contract based in Newcastle.
The predicted salary is between 36000 - 60000 £ per year.
This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals.
Key responsibilities include:
- Managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support.
- Collaborating with clinical and administrative teams to review and improve system functionality, workflows, clinical pathways, and template designs.
- Acting as the clinical system expert, advising on read code schemes and ensuring standardisation across clinical systems.
- Providing support to users of core clinical systems (e.g., SystmOne, ERS, ICE, Soliton).
- Delivering second and third level support and managing clinical systems helpdesk functions.
- Handling change requests by evaluating impact and communicating with requestors.
- Analysing user requirements and translating them into system enhancements.
- Troubleshooting technical issues and redirecting as needed.
- Ensuring compliance with national and local system governance requirements.
Essential for the role:
- Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management.
- Proficient in standard PC applications (e.g., PowerPoint, Word, Excel).
- Experience in a fast-paced business environment with the ability to challenge processes and recommend improvements.
- Experience working in a Service Desk environment, managing tickets and supporting customers.
- Ability to lead and drive incidents and problems to resolution.
- Excellent written and verbal communication skills.
- Strong prioritisation skills to manage daily activities and keep colleagues informed clearly and regularly.
- Familiarity with Primary Care Clinical IT Systems (e.g., SystmOne) and related applications such as eRS.
This is a 12 month FTC role and will require hybrid working in the Newcastle office.
Systems Specialist employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Specialist
✨Tip Number 1
Familiarise yourself with SystmOne and other clinical systems mentioned in the job description. Understanding their functionalities and common issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on ITIL principles, especially around Incident Management and Change Management. Being able to discuss these concepts confidently will show that you’re well-prepared for the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed service desk calls or improved system functionality. Real-life scenarios can illustrate your problem-solving skills effectively.
✨Tip Number 4
Network with professionals in the healthcare IT field, particularly those who work with clinical systems. They can provide insights and potentially refer you to opportunities within their organisations.
We think you need these skills to ace Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systems administration and support, particularly with clinical systems like SystmOne. Use specific examples to demonstrate your proficiency in ITIL principles and your ability to manage service desk functions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the key responsibilities outlined in the job description. Mention your experience in a fast-paced environment and your ability to improve system functionality.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application is clear, concise, and free of jargon. Highlight any experience you have in providing non-technical support to users.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've successfully managed incidents or change requests in previous roles. This will show your capability to lead and drive issues to resolution.
How to prepare for a job interview at Nigel Wright Group
✨Know Your Systems
Familiarise yourself with the specific systems mentioned in the job description, such as SystmOne and other clinical IT systems. Be prepared to discuss your experience with these systems and how you've used them to support users in the past.
✨Demonstrate ITIL Knowledge
Since the role requires knowledge of ITIL principles, brush up on Incident Management, Problem Management, and Change & Release Management. Be ready to provide examples of how you've applied these principles in previous roles.
✨Showcase Communication Skills
Excellent communication is key for this role. Prepare to demonstrate your ability to explain technical concepts in a non-technical way. You might be asked to role-play a scenario where you need to support a user who is struggling with a system.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you've successfully troubleshot issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
