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For Companies At a Glance
- Tasks: Provide 2nd line IT support and maintain Microsoft Business Central.
- Company: Established organisation with a bespoke, business-critical system.
- Benefits: Gain hands-on experience in a dynamic IT environment.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Opportunity to work closely with users and suppliers in a collaborative setting.
The predicted salary is between 30000 - 40000 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
The Opportunity:
We are supporting a well-established, privately owned organisation operating a bespoke, business-critical system that underpins its day-to-day operations. The platform supports multiple operational workflows and is built on Microsoft Business Central, which has been live for approximately 2.5 years and has been tailored to meet specific business requirements.
This role would suit an IT Coordinator or 2nd Line Support Engineer who enjoys variety, ownership, and working closely with users and suppliers in a fully on-site environment.
Key Responsibilities:
- Providing 2nd line IT support across the organisation
- Supporting and maintaining Microsoft Business Central, including troubleshooting system and user issues
- Acting as the first point of escalation before involving external suppliers
- Liaising with external development and support partners, logging and tracking issues through to resolution
- Supporting users with Microsoft 365, PCs, laptops, and general IT queries
- Identifying and supporting process improvements, including future initiatives around automation and AI
- Maintaining documentation and contributing to internal knowledge bases
- Supporting business continuity by strengthening resilience within the IT team
Technology Environment:
- Microsoft Business Central (NAV experience desirable, not essential)
- Microsoft 365
- Bespoke operational systems
- PCs, laptops, and peripherals supported in-house
- Servers and higher-level infrastructure supported by a third-party provider
About You:
Essential:
- Experience in a 2nd line IT support / IT Coordinator / Systems Support role
- Comfortable supporting business-critical systems in a fast-paced environment
- Strong troubleshooting and problem-solving skills
- Able to work independently and as part of a small team
- Clear communicator with a calm, responsive approach
Desirable:
- Experience with Microsoft NAV / Business Central or another ERP system
- Exposure to transactional or workflow-driven systems
- Basic website or content management experience (page updates, working with marketing teams)
- Experience working with external suppliers or developers
IT Support Coordinator in Stockton-on-Tees employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft Business Central. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with troubleshooting or supporting business-critical systems, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems in the past.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on your knowledge of Microsoft 365 and any relevant systems. Be ready to discuss how you can contribute to process improvements and support users effectively.
We think you need these skills to ace IT Support Coordinator in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and any relevant skills with Microsoft Business Central. We want to see how your background fits the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Coordinator role. Share specific examples of how you've supported business-critical systems and worked with users, as this will resonate with us.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Whether it’s your CV or cover letter, keep your language straightforward and professional. We appreciate a calm and responsive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Business Central and Microsoft 365. Be ready to discuss how you've supported these systems in the past, and think of specific examples where you’ve solved user issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you’ve tackled tricky IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills and how you’ve escalated issues effectively.
✨Communicate Clearly and Calmly
As a potential IT Support Coordinator, clear communication is key. Practice explaining technical concepts in simple terms, as you’ll need to liaise with users who may not be tech-savvy. A calm and responsive approach will also impress your interviewers.
✨Demonstrate Your Team Spirit
Even though this role involves a lot of independent work, showing that you can collaborate well with others is crucial. Think of examples where you’ve worked closely with teams or external suppliers, and be ready to discuss how you contribute to a positive team environment.