The Opportunity
Customer Operations Representative
Northeast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBC
Salary £25-30k + Benefits
We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.
Responsibilities
- Enter orders into Microsoft Dynamics 365 F&O with precision
- Prepare invoices, credit notes, and related documents
- Monitor stock availability and coordinate fulfilment
- Complete delivery templates and onboarding forms for major accounts
- Respond to customer queries regarding orders and shipments
- Liaise with logistics and finance to resolve issues
- Follow workflows for label creation, packing list updates, and order edits
- Maintain accurate product and customer data
- Flag recurring issues to the Customer Success Manager
Qualifications
- 1–2 years in customer service, order processing, or sales support
- Experience with Microsoft Dynamics 365 F&O (or similar ERP)
- Strong Excel skills (vlookups, formatting templates)
- Clear written and verbal communication in English
- Process-oriented with strong attention to detail
Nice-to-Have Experience
- Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
- Exposure to B2B logistics or 3PLs
- Familiarity with label/document automation tools like BarTender
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Supply Chain
- Product Management
Industries
- Online and Mail Order Retail
- Wholesale Import and Export
- Apparel Manufacturing
Customer Operations Specialist in Stockton-on-Tees employer: Nigel Wright Group
The Daylight Company is an exceptional employer, offering a unique opportunity for the Operations Development Executive to play a pivotal role in shaping the future of a successful British product business. With a strong focus on professional growth, a collaborative work culture, and the chance to influence strategic direction, employees are empowered to drive meaningful change within a supportive environment. Located in NW10, this hybrid role not only provides significant autonomy but also positions you at the heart of a dynamic team dedicated to innovation and operational excellence.
