At a Glance
- Tasks: Support customers with software queries and ensure smooth operations.
- Company: Fast-growing software business in the property and digital surveying space.
- Benefits: Remote-first work, career development opportunities, and a supportive team environment.
- Other info: Opportunity to grow your career in a forward-thinking company.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: 1-2 years in customer support and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
The Opportunity: An innovative and fast-growing software business within the property and digital surveying space is looking to hire a proactive Software Support Consultant to join its Operations team. This organisation delivers a market-leading platform used by surveying practices and asset management firms to digitally capture and manage data, helping customers produce high-quality outputs and operate more efficiently. Due to continued growth, they are expanding their support function.
The Role: As a Software Support Consultant, you’ll be a key part of the operations team, acting as a front-line contact for customers and supporting them through the full resolution of software-related queries. Key responsibilities include:
- Managing and triaging inbound support queries across email, live chat and phone
- Resolving customer issues and escalating to internal teams where required
- Proactively managing customer expectations and communicating progress
- Supporting customer implementations alongside Customer Success colleagues
- Using ticketing systems to log, track and resolve issues
- Contributing to process improvements and support initiatives as the business scales
About you: You’ll be an enthusiastic and motivated individual with a genuine interest in software and technology, looking to build a long-term career in customer support. We’re ideally looking for:
- 1–2 years’ experience in a customer support, service desk or customer-facing role
- Strong written and verbal communication skills
- Experience using ticketing / case management systems
- Passion for technology and helping customers succeed
- A positive, accountable mindset with strong attention to detail
- Ability to work independently while contributing effectively as part of a team
Additional skills that are beneficial:
- Excel skills (macros advantageous but not essential)
- Exposure to analytics or reporting tools (e.g. Power BI, Tableau, similar)
- A technology-related qualification or degree
Why Join? Join a growing, forward-thinking software business. Remote-first working with optional office access. Clear opportunity to develop a career in software support and operations. Supportive team environment with scope to take on more responsibility.
Software Support Consultant employer: Nigel Wright Group
As a Software Support Consultant at our innovative and fast-growing software business, you'll be part of a dynamic operations team dedicated to delivering exceptional customer service in the property and digital surveying space. We offer a remote-first working environment with optional office access, fostering a supportive culture that encourages professional growth and development. Join us to not only enhance your skills but also to contribute to meaningful solutions that help our customers succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, or join relevant online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your skills align with their needs, especially in customer support and software solutions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled customer issues in the past. This will demonstrate your proactive mindset and ability to manage expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Software Support Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Software Support Consultant role. Highlight your relevant experience in customer support and any tech skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Highlight Your Tech Passion:We love candidates who are enthusiastic about technology! In your application, mention any software or tools you’ve worked with, especially if they relate to customer support or data management. This helps us see your genuine interest in the field.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Software
Make sure you have a solid understanding of the software and technology the company uses. Familiarise yourself with their platform and any common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Software Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You could even role-play with a friend to simulate customer interactions, which will help you feel more comfortable during the actual interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you triaged support queries or improved processes. This will demonstrate your proactive mindset and ability to handle challenges, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticketing, or how they measure success in customer support. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
