At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fixed-term contract until January 2027 with opportunities for growth.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through to resolution in line with ITIL best practices, service levels, and security standards. This role is FTC to end of Jan 2027 where most days will be onsite near Darlington.
Essential for the role:
- Experience working in an IT service desk, desktop support, or technical support role
- Strong customer service focus with the ability to communicate clearly and professionally
- Experience using IT service management / ticketing systems
- Knowledge of Microsoft 365 applications and end-user support
- Basic to intermediate experience with Microsoft Active Directory
- Ability to triage, troubleshoot, and resolve IT incidents and service requests
- Understanding of incident and request fulfilment processes
- Strong problem-solving skills and attention to detail
- Ability to follow structured processes and maintain accurate documentation
- Willingness to learn new technologies and support service improvement initiatives
Service Desk Analyst employer: Nigel Wright Group
Join a dynamic team as a Service Desk Analyst, where you will be at the forefront of IT support in a collaborative and supportive environment near Darlington. Our company prioritises employee growth, offering continuous learning opportunities and a strong commitment to professional development, all while fostering a culture of teamwork and innovation. With a focus on high-quality service and adherence to best practices, we ensure that our employees are equipped with the tools and knowledge they need to thrive in their roles.
