Senior Operational Leader

Senior Operational Leader – Safety‑Critical Technical Services

Location: South West (Multi‑Site)

Package: Competitive

Our client is an innovative and rapidly professionalising services group operating across electrical testing, security services, fire safety services and utilities. Following a period of strong growth the organisation is entering a new phase of operational excellence, standardisation and service consistency.

We are now seeking a Senior Operational Leader to shape, elevate and scale a large multi‑site service organisation responsible for thousands of planned and reactive jobs across the region.

The Role

As Group Service Director, you will:

• Lead end‑to‑end multi‑site service operations in a technical, compliance‑driven environment
• Build a scalable, consistent operating model across multiple locations
• Take full ownership for service performance, customer delivery and commercial outcomes
• Strengthen operational governance, compliance and data‑led decision‑making
• Embed high standards across people, systems and processes
• Lead, develop and uplift managers and frontline technical teams
• Bring cohesion to acquired businesses and prepare the organisation for continued growth

About You

You will bring:

• Significant leadership experience in large‑scale technical or compliance‑led service environments (e.g., electrical testing, HVAC, lifts, utilities, FM, safety services, infrastructure maintenance)
• A proven ability to professionalise, standardise and improve multi‑site service operations
• Industry experience across both B2B and B2C
• Strong commercial acumen including P&L accountability
• Experience leading teams through change, integration and operational transformation
• A collaborative, people‑first leadership style with credibility across technical field teams
• A passion for building service organisations where safety, compliance, customer experience and performance sit at the core

Why Join?

This is a rare opportunity to:

• Shape and modernise a large, safety critical service organisation
• Drive major improvements in systems, capability, culture and consistency
• Play a central role in the next phase of group wide operational development
• Deliver meaningful impact to thousands of customers and a large technical workforce
• If you are energised by leading technical service organisations through growth, integration and operational uplift, we would welcome a conversation.