Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and manage the IT Service Desk for clients and teams.
- Company: Join a growing tech-driven organisation with a dynamic work culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with exposure to AI and automation technologies.
- Why this job: Make a real impact by supporting innovative tech solutions and engaging with clients.
- Qualifications: 2+ years of IT support experience and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
I am working with a growing technology-driven organisation seeking an IT Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment.
- Provide IT systems, software, and hardware support across the business
- Own and manage the IT Service Desk, ensuring tickets are handled efficiently
- Onboard new clients, including system setup, data integration, and configuration
- Deliver system demonstrations and training to both internal users and customers
- Produce reports and analyse data using tools such as Excel and Power BI
Strong general IT support skills, good understanding of IT infrastructure and systems, and strong Excel skills, including formulas and reporting are required. Previous IT support experience (2+ years advantageous) and exposure to e-commerce or web platforms (e.g. online selling systems) are preferred. Experience producing reports using Power BI and awareness or interest in AI or automation technologies is also beneficial. The candidate should be confident communicating via phone, email, and video calls, and be flexible and adaptable in a changing environment.
Technical Support Specialist - IT Software in Newcastle upon Tyne employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT support projects, reports, and any training sessions you've conducted. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd handle specific issues or client interactions. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Specialist - IT Software in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in systems administration and customer engagement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Specialist role and how your skills can benefit us. Be genuine and let your personality come through!
Showcase Your Technical Skills: Don’t forget to mention your strong Excel skills and any experience with Power BI. We love seeing candidates who can produce reports and analyse data, so make sure to highlight these abilities in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills and understand the systems and software relevant to the role. Familiarise yourself with common issues that clients might face and be ready to discuss how you've resolved similar problems in the past.
✨Show Off Your Excel Skills
Since strong Excel skills are a must, prepare to demonstrate your knowledge of formulas and reporting. Bring examples of reports you've created or be ready to talk through how you would analyse data using Excel and Power BI during the interview.
✨Practice Your Communication
As this role involves engaging with both internal teams and external clients, practice clear and confident communication. Think about how you would explain technical concepts to someone without a tech background, and be prepared for role-play scenarios.
✨Be Ready for Change
This is a fast-paced environment, so show that you're flexible and adaptable. Prepare examples of how you've successfully navigated changes in previous roles, whether it’s adopting new technologies or adjusting to shifting priorities.