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- Tasks: Support customers with software queries and ensure smooth operations.
- Company: Fast-growing software business in the property and digital surveying space.
- Benefits: Remote-first work, career development opportunities, and a supportive team environment.
- Other info: Opportunity to grow your career in a forward-thinking company.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: 1-2 years in customer support, strong communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
An innovative and fast-growing software business within the property and digital surveying space is looking to hire a proactive Software Support Consultant to join its Operations team. This organisation delivers a market-leading platform used by surveying practices and asset management firms to digitally capture and manage data, helping customers produce high-quality outputs and operate more efficiently. Due to continued growth, they are expanding their support function.
As a Software Support Consultant, you’ll be a key part of the operations team, acting as a front-line contact for customers and supporting them through the full resolution of software-related queries.
Key responsibilities include:
- Managing and triaging inbound support queries across email, live chat and phone
- Resolving customer issues and escalating to internal teams where required
- Proactively managing customer expectations and communicating progress
- Supporting customer implementations alongside Customer Success colleagues
- Using ticketing systems to log, track and resolve issues
- Contributing to process improvements and support initiatives as the business scales
About you:
You’ll be an enthusiastic and motivated individual with a genuine interest in software and technology, looking to build a long-term career in customer support. We’re ideally looking for:
- 1–2 years’ experience in a customer support, service desk or customer-facing role
- Strong written and verbal communication skills
- Experience using ticketing / case management systems
- Passion for technology and helping customers succeed
- A positive, accountable mindset with strong attention to detail
- Ability to work independently while contributing effectively as part of a team
Additional skills that are beneficial:
- Excel skills (macros advantageous but not essential)
- Exposure to analytics or reporting tools (e.g. Power BI, Tableau, similar)
- A technology-related qualification or degree
Why Join?
- Join a growing, forward-thinking software business
- Remote-first working with optional office access
- Clear opportunity to develop a career in software support and operations
- Supportive team environment with scope to take on more responsibility
Software Support Consultant in Newcastle upon Tyne employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their software, understand their customer base, and be ready to discuss how you can contribute to their success. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Software Support Consultant, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining complex concepts in simple terms.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This could give you insider tips and even a referral when applying through our website.
✨Tip Number 4
Showcase your problem-solving skills! Prepare examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle support queries effectively and align with the role's requirements.
We think you need these skills to ace Software Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Consultant role. Highlight any customer support experience and your passion for technology to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've helped customers in the past and how you can contribute to our team.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Software
Make sure you have a solid understanding of the software and technology the company uses. Familiarise yourself with their platform and any common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Software Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You could even role-play with a friend to simulate customer interactions, which will help you feel more comfortable during the actual interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you triaged support queries or improved processes. This will demonstrate your proactive mindset and ability to handle challenges, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticketing, or how they measure success in customer support. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.