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- Tasks: Lead IT Service Delivery, ensuring efficient support and alignment with tech strategies.
- Company: Dynamic organisation focused on innovative technology solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by enhancing IT services and user experiences.
- Qualifications: Strong leadership and communication skills, with IT service delivery experience.
- Other info: Onsite role in Newcastle, offering excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for leading the IT Service Delivery function and ensuring the effective, efficient delivery of IT support services that underpin operational performance and align with the organisation’s technology roadmap. The ideal candidate will bring strong leadership capability, a strategic mindset, and a commitment to continuously improving service quality and user experience. This position is offered as an initial Fixed-Term Contract (FTC), and we are specifically looking for someone who is available to start immediately. This role will require you to be onsite in Newcastle 3-4 days per week.
Key Responsibilities
- Oversee day-to-day IT Service Delivery operations, ensuring timely and effective resolution of incidents and service requests.
- Collaborate with senior leadership to shape and deliver technology strategies that align with the organisation’s goals and long-term roadmap.
- Foster a positive, high-performance culture by providing coaching, direction and ongoing development opportunities for the IT Service Delivery team.
- Act as the primary contact for stakeholders regarding IT service issues, ensuring clear communication and solutions that meet business needs.
- Implement and embed ITIL best practices to drive consistency, service excellence and improved customer satisfaction.
- Identify opportunities for process improvements and lead initiatives that enhance service efficiency and overall operational effectiveness.
- Manage external vendor relationships, including contract negotiation, performance monitoring and cost optimisation.
- Monitor, analyse and report on KPIs to measure the performance and effectiveness of IT support services.
- Maintain accurate and up-to-date service delivery documentation, including policies, procedures and knowledge-base articles.
- Contribute to the planning and management of the IT Service Delivery budget, ensuring efficient use of resources.
- Support live operational events by providing on-site technical assistance to ensure systems run smoothly during high-demand periods.
- Work closely with the broader IT leadership team to identify future technology requirements and opportunities for innovation.
Essential for the role
- Strong communication skills, with the ability to engage clearly and confidently with both technical and non-technical audiences.
- Extensive experience in IT Service Delivery or a comparable role, ideally with a background in IT support, systems administration, or operational technology functions.
- Solid understanding of ITSM frameworks and best practices, with the ability to apply them effectively to drive operational excellence.
- Demonstrated leadership capability, with experience coaching, mentoring and developing high-performing IT teams.
- Proven track record in managing service desks, coordinating with external suppliers, overseeing contracts, and delivering continuous improvements across service operations.
- Strong analytical and problem-solving skills, with the ability to adapt to shifting business priorities and deliver results in fast-paced environments.
- Expertise in developing and maintaining monitoring tools, dashboards and performance reporting to ensure visibility and accountability across IT services.
- Familiarity with disaster recovery planning and resilience strategies to support business continuity during incidents or outages.
- In-depth knowledge of technologies and solutions used within modern IT service delivery environments.
Service Delivery Manager in Newcastle upon Tyne employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their technology roadmap and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Whether it’s explaining complex IT concepts to non-tech folks or discussing service delivery strategies, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can lead and innovate in IT Service Delivery. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Delivery Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service delivery and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service quality or led teams in the past. We love a good story!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you engage with both technical and non-technical audiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Nigel Wright Group
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL best practices before your interview. Be ready to discuss how you've implemented these frameworks in past roles and how they can drive operational excellence in the new position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've coached or developed your team, and be ready to share how you foster a high-performance culture.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. Be prepared to engage with both technical and non-technical questions, demonstrating your ability to bridge the gap between different audiences.
✨Bring Data to the Table
Familiarise yourself with relevant KPIs and performance metrics. Be ready to discuss how you've monitored and reported on service delivery effectiveness in previous roles, and think about how you can apply this knowledge to improve service quality at the new company.