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- Tasks: Provide hands-on IT support and manage the IT Service Desk for clients and teams.
- Company: Join a growing tech-driven organisation with a dynamic work culture.
- Benefits: Gain valuable experience, develop your skills, and enjoy a flexible work environment.
- Other info: Exciting opportunities for growth in a fast-paced, evolving tech landscape.
- Why this job: Make a real impact by supporting innovative technology solutions and engaging with clients.
- Qualifications: Strong IT support skills and experience with Excel and Power BI preferred.
The predicted salary is between 30000 - 40000 £ per year.
I am working with a growing technology-driven organisation seeking an IT Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment.
- Provide IT systems, software, and hardware support across the business
- Own and manage the IT Service Desk, ensuring tickets are handled efficiently
- Onboard new clients, including system setup, data integration, and configuration
- Deliver system demonstrations and training to both internal users and customers
- Produce reports and analyse data using tools such as Excel and Power BI
Strong general IT support skills, good understanding of IT infrastructure and systems, and strong Excel skills, including formulas and reporting are essential. Previous IT support experience (2+ years advantageous) and exposure to e-commerce or web platforms (e.g. online selling systems) are preferred. Experience producing reports using Power BI and awareness or interest in AI or automation technologies are also beneficial. The candidate should be confident communicating via phone, email, and video calls, and be flexible and adaptable in a changing environment.
IT Support Technician - Asset Management Contract in Newcastle upon Tyne employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Asset Management Contract in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support or asset management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your Excel and Power BI prowess during interviews. Bring examples of reports you've created or data analyses you've done to really impress the hiring team.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential roles. You never know what might come up!
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment, adaptability is key. Brush up on your communication skills and be ready to tackle any scenario during interviews, whether it's a technical question or a role-play situation.
We think you need these skills to ace IT Support Technician - Asset Management Contract in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support skills and experience. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit us. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Since this role involves IT systems and software support, make sure to mention your proficiency in tools like Excel and Power BI. We’re keen to see examples of how you’ve used these in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills and understand the systems and infrastructure relevant to the role. Familiarise yourself with common issues and solutions, as well as tools like Excel and Power BI, so you can confidently discuss your experience and how it relates to the job.
✨Showcase Your Customer Engagement Skills
Since this role involves onboarding clients and delivering training, be prepared to share examples of how you've successfully engaged with customers in the past. Think about specific situations where you resolved issues or improved user experience, and be ready to discuss these during the interview.
✨Demonstrate Your Adaptability
This position requires flexibility in a fast-paced environment, so come armed with examples that showcase your ability to adapt to changing circumstances. Whether it's learning new technologies or adjusting to shifting priorities, highlight your experiences that demonstrate your resilience and willingness to learn.
✨Prepare for Technical Questions
Expect some technical questions related to IT support and systems administration. Brush up on your knowledge of e-commerce platforms and any relevant automation technologies. Practising answers to potential questions will help you feel more confident and articulate during the interview.