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- Tasks: Provide hands-on IT support and manage the IT Service Desk in a fast-paced environment.
- Company: Join a growing tech-driven organisation with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Ideal for proactive learners looking to thrive in a collaborative team.
- Why this job: Make a real impact by supporting users and improving processes in a dynamic setting.
- Qualifications: Strong IT support skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role:
I am working with a growing technology-driven organisation seeking an IT Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment.
The successful candidate will play a key role in maintaining systems, supporting users, onboarding new clients, and continuously improving processes and documentation.
Key Responsibilities:
- Provide IT systems, software, and hardware support across the business
- Own and manage the IT Service Desk, ensuring tickets are handled efficiently
- Support system administration, troubleshooting, and maintenance
- Onboard new clients, including system setup, data integration, and configuration
- Integrate customer platforms with internal systems
- Deliver system demonstrations and training to both internal users and customers
- Produce reports and analyse data using tools such as Excel and Power BI
- Support customer service queries related to systems and technology
- Identify opportunities for automation and process improvement
- Create SOPs and contribute to the internal knowledge base
Skills & Responsibilities:
Essential:
- Strong general IT support skills
- Good understanding of IT infrastructure and systems
- Strong Excel skills, including formulas and reporting
- Excellent written and verbal communication skills
- Customer-focused with a professional and confident approach
- Well organised and able to work under pressure
Desirable:
- Previous IT support experience (2+ years advantageous)
- Experience with ticketing systems (e.g. Freshdesk or similar)
- Exposure to e-commerce or web platforms (e.g. online selling systems)
- Experience producing reports using Power BI
- Awareness or interest in AI or automation technologies
Personal Attributes:
- Strong problem-solving and analytical mindset
- Confident communicating via phone, email, and video calls
- Proactive, self-motivated, and eager to learn
- Flexible and adaptable in a changing environment
- Team-focused with excellent attention to detail
IT Support Technician in Newcastle upon Tyne employer: Nigel Wright Group
Contact Detail:
Nigel Wright Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, attend meetups, and join online forums. You never know who might have the inside scoop on an IT Support Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool automations you've implemented. This will give you an edge over other candidates.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific customer queries or system issues. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support skills and experience. We want to see how you’ve tackled similar challenges in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Share your passion for technology and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer engagement, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Nigel Wright Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills and understand the systems and infrastructure relevant to the role. Be ready to discuss your experience with ticketing systems and how you've handled technical issues in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of customer engagement, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients or team members to resolve issues.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled complex problems. Be prepared to walk through your thought process and the steps you took to find a solution, especially in high-pressure situations.
✨Be Ready to Discuss Process Improvements
The company values continuous improvement, so come armed with ideas! Think about any automation or process enhancements you've implemented before and how they benefited your previous teams or clients.