Head of Service Operations β€” Customer Experience Leader

Head of Service Operations β€” Customer Experience Leader

Full-Time No working from home possible
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BWS Group is seeking a Head of Service Operations to lead the end-to-end service delivery across the group, including customer contact, scheduling, maintenance and field operations. Reporting to the Group COO, you will build a customer-focused operation and drive performance, productivity and growth.

This pivotal role demands an energetic, strategic leader with the presence to influence across disciplines, develop managers and transform the service function to scale with ambitious expansion

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Head of Service Operations β€” Customer Experience Leader employer: Nigel Wright Group

The Daylight Company is an exceptional employer, offering a unique opportunity for the Operations Development Executive to play a pivotal role in shaping the future of a successful British product business. With a strong focus on professional growth, a collaborative work culture, and the chance to influence strategic direction, employees are empowered to drive meaningful change within a supportive environment. Located in NW10, this hybrid role not only provides significant autonomy but also positions you at the heart of a dynamic team dedicated to innovation and operational excellence.

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Contact Details:

Nigel Wright Group Recruitment Team