At a Glance
- Tasks: Lead client relations and enhance the customer experience while driving commercial growth.
- Company: Join a high-growth business that prioritises its people.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to develop multi-functional teams and implement innovative strategies.
- Why this job: Make a real impact on client relationships and drive success in a dynamic setting.
- Qualifications: Proven experience in client relations and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Business We are working with a high growth business recruiting Head of Client Relations to join a business that put its people at the forefront.
This is a senior opportunity to own and elevate the full client journey while driving commercial growth.
This role blends strategic customer experience leadership with hands-on sales and relationship management, ensuring clients are engaged, retained, and growing.
The Role Reporting to the Directors, the role includes the following duties: Customer Experience Strategy Define and implement the end-to-end customer experience strategy Set and maintain high service standards across all touchpoints Oversee communication processes Act as escalation point for complex client issues Performance Continuous Improvement Build and track KPIs across customer service and sales support Analyse trends, bottlenecks, and feedback to improve processes Lead CRM optimisation, automation, and system improvements Own CSAT surveys and executive reporting Leadership Team Development Lead and develop multi-functional teams (Sales Support, Reception, Returns, etc.) Implement structured appraisals and performance frameworks Set targets, identify skill gaps, and deliver training Commercial Growth Drive revenue through u...
