At a Glance
- Tasks: Lead and transform a multi-site service operation for safety-critical services.
- Company: Rapidly growing services group in electrical testing, fire safety, and security.
- Benefits: Competitive package with opportunities for professional growth and development.
- Other info: Join a dynamic team focused on operational excellence and continuous improvement.
- Why this job: Shape the future of service delivery and make a real impact across multiple sites.
- Qualifications: Proven experience in scaling complex service organisations and strong commercial acumen.
The predicted salary is between 59576 - 70089 £ per year.
Scaling a Safety‑Critical Service Platform
Location: South West (Multi‑Site) | Package: Competitive
Our client is a rapidly growing, multi‑discipline services group operating across electrical testing, fire safety, and security. Following a period of sustained growth, including acquisition, the business now requires a step‑change in operational maturity—moving from capable delivery to a highly standardised, data‑led and scalable service platform. They are now seeking a senior operational leader to shape and deliver this next phase—bringing consistency, control and performance across a complex, multi‑site service operation.
The Role
This is a transformational leadership position focused on building a unified operating model across a fragmented service landscape. You will:
- Create and embed a group‑wide operating blueprint across multi‑site service delivery
- Drive visibility, performance management and accountability through data, systems and governance
- Integrate acquired businesses into a cohesive, standardised operational platform
- Take full ownership of service performance, customer delivery and commercial outcomes
- Balance safety, compliance and customer experience at scale
- Build capability across leadership teams to deliver consistent, repeatable execution
- Lead the organisation through operational change, maturity and continuous improvement
What Success Looks Like (12–18 months)
- A clearly defined and embedded group operating model
- Improved consistency, utilisation and service performance across regions
- Enhanced data visibility and KPI discipline across the operation
- Successful integration and alignment of acquired businesses
- A stronger leadership bench delivering structured, accountable performance
About You
You are a proven operational leader with experience in scaling or professionalising complex, multi‑site service organisations. You will bring:
- A track record of building and scaling service operations within technical or compliance‑led environments (e.g. electrical, fire safety, security, HVAC, FM, utilities, infrastructure, safety services)
- Evidence of driving consistency across fragmented or acquisitive business structures
- Strong commercial acumen
Group Service Director employer: Nigel Wright Group
Our client is an exceptional employer, offering a dynamic work environment in the South West that fosters innovation and operational excellence. With a strong focus on employee growth and development, they provide ample opportunities for career advancement while promoting a culture of collaboration and accountability. The company's commitment to safety and quality in service delivery ensures that employees are part of a meaningful mission, making it an attractive place for those seeking impactful and rewarding careers.
