At a Glance
- Tasks: Manage purchasing and customer service tasks in a dynamic equestrian retail environment.
- Company: Exciting pet and equestrian retailer based in Durham.
- Benefits: Friendly team, varied role, and opportunities for growth.
- Other info: Work across multiple platforms like Shopify, Amazon, and eBay.
- Why this job: Combine your passion for horses with hands-on experience in a busy role.
- Qualifications: Strong admin, purchasing, or customer service skills required.
The predicted salary is between 25650 - 31350 £ per year.
Are you passionate about horses and equestrian products? Do you have strong administration, purchasing or customer service experience and enjoy working in a busy, varied role?
We are delighted to be supporting a growing pet and equestrian retailer in Durham with the recruitment of a Purchasing & Customer Service Administrator. This is a varied, hands-on role within a small and friendly team, ideal for someone who enjoys a mix of purchasing administration, systems work, supplier coordination and customer support.
The business trades through both a physical store and online channels including Shopify, Amazon and eBay, so this role would suit someone who is organised, adaptable and confident managing a range of tasks across different platforms.
You will be responsible for supporting the day-to-day purchasing and customer service function, ensuring stock, product information and customer queries are managed accurately and efficiently. This is a busy and varied position where no two days will be the same.
Key responsibilities will include:
- Creating and submitting purchase orders to suppliers
- Supporting supplier administration and manual ordering through supplier portals
- Receiving stock deliveries into the system following goods-in checks
- Matching supplier invoices against purchase orders
- Creating new product listings
Purchasing and Customer Service Administrator in Durham employer: Nigel Wright Group
Nigel Wright Group is an excellent employer, offering a dynamic and supportive work culture that prioritises professional development and employee growth. With hybrid working options and a focus on teamwork, employees can enjoy a balanced workload while contributing to meaningful financial projects in the picturesque Borough of Rossendale.
StudySmarter Expert Advice🤫
We think this is how you could land Purchasing and Customer Service Administrator in Durham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nigel Wright Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nigel Wright Group!
We think you need these skills to ace Purchasing and Customer Service Administrator in Durham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nigel Wright Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nigel Wright Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nigel Wright Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nigel Wright Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
