At a Glance
- Tasks: Lead a team to ensure seamless order processing and customer communication.
- Company: Dynamic European wholesale business in the lingerie and fashion sector.
- Benefits: Flexible working, competitive salary, and opportunity to shape a new team.
- Other info: Opportunity for career growth and to establish a new office.
- Why this job: Be a key player in a growing business and make a real impact.
- Qualifications: 3+ years in customer operations and strong Excel skills required.
The predicted salary is between 35000 - 45000 £ per year.
About the Company:
We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels.
The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports.
The Role: What You’ll Do
- Team Leadership - Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. Allocate daily tasks, resolve issues, and uphold high standards in customer service.
- Order & Invoice Management - Oversee order entry and invoicing in Microsoft Dynamics 365 F&O. Ensure accuracy in pricing, product details, and documentation. Coordinate with 3PLs and internal teams to track fulfilment and stock.
- Customer Communication - Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou). Respond to order-related queries and liaise with logistics and finance teams.
- Process Improvement - Support automation efforts by identifying repetitive tasks and suggesting improvements. Maintain clean and accurate product and customer data.
The Person: What You’ll Bring
Must-Haves - 3+ years in customer operations or sales support. Proficiency in Microsoft Dynamics 365 F&O or similar ERP. Strong Excel skills (vlookups, formatting templates). Excellent communication in English. Experience working cross-functionally with sales, logistics, and finance. Confidence managing a small team and owning daily operations.
Nice-to-Haves - Experience with large retailers or marketplaces (e.g. Zalando, AboutYou). Familiarity with B2B logistics and 3PL coordination. Exposure to tools like BarTender or document automation platforms.
What Success Looks Like - Orders processed accurately and on time. Customers receive correct documentation without follow-up. Team operates with clarity, consistency, and professionalism. Manual tasks are streamlined or automated over time.
Remote Customer Success Manager in Dunfermline employer: Nigel Wright Group
As a Remote Customer Success Manager with our innovative European wholesale business in the lingerie and fashion sector, you'll enjoy a flexible work environment that prioritises employee well-being and professional growth. With the opportunity to shape a new team and establish operational excellence from the ground up, you will be part of a supportive culture that values collaboration and continuous improvement. Our commitment to your development, combined with the exciting prospect of working in a dynamic industry, makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Dunfermline
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Wright Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Wright Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager in Dunfermline
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Wright Group:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Wright Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Wright Group!
How to prepare for a job interview at Nigel Wright Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
