At a Glance
- Tasks: Lead a diverse residential portfolio and ensure high standards of compliance and customer experience.
- Company: Established property organisation with a focus on growth and excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a supportive team and thrive in a fast-paced, rewarding role.
- Why this job: Make a real impact in property management while leading a motivated team.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
An established and growing property organisation is seeking an experienced Lettings & Accommodation Manager to oversee a diverse residential portfolio, including shared housing and purpose-built accommodation. This is a key leadership role responsible for ensuring high standards of compliance, operational delivery, and customer experience, while driving performance across lettings and property management activities.
Reporting into senior leadership, you will take full responsibility for the day-to-day management of a regional property portfolio. You will lead a multi-disciplinary team and ensure all properties are managed in line with legislation, regulatory requirements, and internal standards. The role offers a balance of operational oversight and hands-on management, particularly during peak periods, ensuring properties are safe, compliant, and delivering a high-quality tenant experience.
Key Responsibilities- Operational Management
- Oversee day-to-day operations across the portfolio
- Manage occupancy levels, lettings performance, and rent collection
- Lead peak operational delivery, including turnaround periods and property readiness
- Compliance & Regulation
- Ensure full compliance with housing, health & safety, and fire regulations
- Manage licensing requirements and regulatory standards
- Oversee inspections, audits, and accreditation processes
- Team Leadership
- Lead, develop, and motivate teams across lettings, compliance, and maintenance
- Set objectives, manage performance, and support development
- Foster a culture of accountability and service excellence
- Maintenance & Asset Management
- Oversee planned and reactive maintenance
- Manage contractors and ensure service delivery standards
- Monitor compliance inspections and remedial actions
- Tenant Experience
- Ensure a high-quality living experience for residents
- Manage communications, welfare considerations, and complaints resolution
- Financial Management
- Manage budgets, costs, and financial performance
- Support income growth and cost control initiatives
About You
- Proven experience in property, lettings, or accommodation management
- Strong understanding of housing compliance and regulatory requirements
- Experience managing teams and multiple property types
- Excellent organisational and leadership skills
- Strong customer service and stakeholder management capability
Key Attributes
- Hands-on and operationally focused
- Strong leadership and people management skills
- Detail-oriented with a focus on compliance
- Able to manage competing priorities in busy environments
- Commercially aware and performance-driven
Branch Manager employer: Nigel Wright Group
Nigel Wright Group is an excellent employer, offering a dynamic and supportive work culture that prioritises professional development and employee growth. With hybrid working options and a focus on teamwork, employees can enjoy a balanced workload while contributing to meaningful financial projects in the picturesque Borough of Rossendale.
