At a Glance
- Tasks: Drive service excellence and improve IT operations through innovative automation solutions.
- Company: Join a large organisation undergoing a major tech transformation.
- Benefits: Competitive salary, career development, and a chance to lead impactful projects.
- Other info: Dynamic role with opportunities for growth and leadership in a collaborative environment.
- Why this job: Shape the future of IT services and enhance user experiences with cutting-edge technology.
- Qualifications: Proven experience in IT service improvement and strong stakeholder management skills.
The predicted salary is between 44820 - 54780 £ per year.
The Opportunity
Our client is a large, complex organisation undertaking a significant transformation of its Technology Operations function.
As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences.
The Role
As part of a wider target operating model transformation designed to support substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions.
Working closely with senior technology leaders, you will lead a team focused on service improvement initiatives whilst partnering with stakeholders across the organisation to understand challenges, identify opportunities and deliver measurable business value.
Key Responsibilities
- Develop and implement a continuous service improvement strategy across IT operations.
- Identify opportunities to automate manual processes and improve service delivery through modern technologies, AI and low-code/no-code platforms.
- Lead service improvement initiatives from concept through to implementation and adoption.
- Act as a key stakeholder in the evolution and optimisation of the organisation's IT Service Management platform.
- Use data, reporting and service metrics to identify trends, drive efficiencies and improve service performance.
- Work collaboratively with technology and business teams to ensure services remain customer-focused and aligned to organisational needs.
- Build strong relationships across the business to improve communication and engagement with IT.
- Lead, coach and develop a team of Service Improvement and Application Support professionals.
- Promote a proactive rather than reactive approach to service management and operational excellence.
- The Person
With proven experience leading IT Service Improvement, Service Management or Service Transformation initiatives, you will possess:
- Strong understanding of ITSM best practices and service delivery frameworks.
- Experience implementing automation solutions that deliver measurable operational improvements.
- Familiarity with AI, with experience of workflow automation or low-code platforms such as Power Platform, Power Automate or similar technologies.
- Experience working with service management platforms such as Service Now or equivalent ITSM tools.
- Strong stakeholder management skills with the ability to influence at all levels of an organisation.
- Experience managing and developing technical teams.
- A data-driven mindset with the ability to translate operational insights into tangible improvements.
- A hands-on approach combined with strategic thinking and leadership capability.
Coding experience with languages such as Python will be beneficial.
IT Service Improvement Managet in Wallsend employer: Nigel Wright Group Careers
As a leading engineering business in the North East, our client offers an exceptional work environment that fosters innovation and technical excellence. Employees benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into leadership roles. The company's commitment to bespoke product development in safety-critical environments ensures that every team member plays a vital role in solving complex challenges, making this an exciting and rewarding place to work.
Contact Details:
Nigel Wright Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Improvement Managet in Wallsend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nigel Wright Group Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nigel Wright Group Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nigel Wright Group Careers!
✨Direct Apply to Nigel Wright Group Careers
Let's not forget to apply directly through the Nigel Wright Group Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Improvement Managet in Wallsend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nigel Wright Group Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nigel Wright Group Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nigel Wright Group Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
