At a Glance
- Tasks: Provide first-line IT support and help colleagues with technical queries.
- Company: Join a successful business with a focus on innovation and teamwork.
- Benefits: Ongoing training, career development, and a collaborative work culture.
- Other info: Great opportunity for growth with exposure to modern cloud technologies.
- Why this job: Kickstart your tech career while making a real difference in a fast-paced environment.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 22050 - 26950 £ per year.
The Opportunity
Take the next step in your career now, scroll down to read the full role description and make your application.
An established and successful business is looking for a proactive and detail-oriented IT Support Technician to join its internal IT team.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is keen to develop their technical skills while providing a high-quality support service across the organisation
What you'll do
- Interesting projects: Contribute to initiatives that improve the way IT services are delivered across the business.
- Career development: Gain exposure to modern cloud technologies, with ongoing training, support and mentoring.
- Collaborative culture: Join a supportive team that values knowledge sharing, continuous improvement and service excellence
The Role
As an IT Support Technician, you will act as the first point of contact for technical queries and issues, helping colleagues remain productive and fully supported.
You will assist with the day-to-day maintenance of the organisation's IT environment and help users get the most from its systems and technology.
Key Responsibilities
- Provide first-line technical support by telephone, remotely and in person.
- Log, manage and escalate service desk tickets efficiently.
- Install and configure hardware, software and peripherals.
- Maintain accurate IT asset records and technical documentation.
- Identify recurring technical issues and contribute to effective long-term solutions.
- Create and update clear, user-friendly "how-to" guides and support documentation.
About you:
You will bring
- A positive, proactive and can-do attitude.
- A genuine interest in technology.
- Strong communication skills and a customer-focused approach.
- Excellent problem-solving skills and attention to detail.
- A willingness to learn, develop and take initiative.
- The ability to work independently and collaboratively as part of a team. xgikmsk
Desirable Experience
It would be beneficial, although not essential, to have
- Experience using cloud platforms such as Microsoft 365 or Microsoft Azure.
- Familiarity with IT...
1st Line Support Engineer in Newcastle upon Tyne employer: Nigel Wright Group Careers
As a leading engineering business in the North East, our client offers an exceptional work environment that fosters innovation and technical excellence. Employees benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into leadership roles. The company's commitment to bespoke product development in safety-critical environments ensures that every team member plays a vital role in solving complex challenges, making this an exciting and rewarding place to work.
Contact Details:
Nigel Wright Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nigel Wright Group Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nigel Wright Group Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nigel Wright Group Careers!
✨Direct Apply to Nigel Wright Group Careers
Let's not forget to apply directly through the Nigel Wright Group Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nigel Wright Group Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nigel Wright Group Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nigel Wright Group Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
