The Opportunity Our client is a large, complex organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role As part of a wider target operating model transformation designed to support substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will lead a team focused on service improvement initiatives whilst partnering with stakeholders across the organisation to understand challenges, identify opportunities and deliver measurable business value. Key Responsibilities Develop and implement a continuous service improvement strategy across IT operations. Identify opportunities to automate manual processes and improve service delivery through modern technologies, AI and low-code/no-code platforms. Lead service improvement initiatives from concept through to ...
IT Service Improvement Managet employer: Nigel Wright Group Careers
As a leading engineering business in the North East, our client offers an exceptional work environment that fosters innovation and technical excellence. Employees benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into leadership roles. The company's commitment to bespoke product development in safety-critical environments ensures that every team member plays a vital role in solving complex challenges, making this an exciting and rewarding place to work.
Contact Details:
Nigel Wright Group Careers Recruitment Team
