At a Glance
- Tasks: Lead and modernise IT support, enhancing service delivery and user experience.
- Company: Ambitious business investing in technology and employee experience.
- Benefits: Autonomy to shape the role, strong leadership support, and career growth opportunities.
- Other info: Join a dynamic team focused on continuous improvement and accountability.
- Why this job: Make a real impact by transforming IT services during a period of exciting change.
- Qualifications: Experience in IT support leadership and a passion for exceptional service.
The predicted salary is between 59400 - 72600 £ per year.
The Opportunity
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
An ambitious and growing business is seeking a Head of IT Service & Support to shape, modernise and lead its IT support function during a significant period of growth and change.
This is a rare opportunity to join a business that is investing heavily in its technology capability, operating model and employee experience.
With strong backing from senior leadership, you will have the platform, autonomy and support to build a modern, high-performing service function that can scale with the organisation's future ambitions.
This is not a role focused on maintaining the status quo.
Instead, you will play a key role in developing a more mature, proactive and customer-focused IT function.
The Role
Reporting to the Group IT Director, you will take ownership of a multi-site support operation and lead the evolution of service delivery, service management and user experience across the organisation.
Your key areas of focus will include
- Leading and developing a distributed team of IT support professionals.
- Enhancing service management processes, governance and operational standards.
- Improving incident, request, problem and change management capability.
- Driving automation and self-service initiatives to improve efficiency and user satisfaction.
- Building stronger relationships with stakeholders across multiple business locations.
- Creating a culture built on accountability, service excellence and continuous improvement.
- Supporting organisational growth through scalable support models and processes.
- The Person
- With experience of having led an IT support or service management function, you'll bring:
- Experience leading IT support, service desk or service management teams.
- A strong understanding of ITIL and service management best practices.
- A track record of improving processes, performance and customer experience.
- Experience operating within complex, multi-site environments.
- Excellent stakeholder management and relationship-building skills.
- A hands-on leadership style with a genuine passion for developing people.
- The energy, ambition and resilience to drive positive change.
Most importantly, you will be someone who genuinely cares about delivering exceptional service and creating a technology function that people trust and value. xsabvtc
Applications are also sought from high-performing Service Desk Managers ready to step into a broader leadership role.
...
Head of IT Service and Support employer: Nigel Wright Group Careers
As a leading engineering business in the North East, our client offers an exceptional work environment that fosters innovation and technical excellence. Employees benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into leadership roles. The company's commitment to bespoke product development in safety-critical environments ensures that every team member plays a vital role in solving complex challenges, making this an exciting and rewarding place to work.
Contact Details:
Nigel Wright Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service and Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nigel Wright Group Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nigel Wright Group Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nigel Wright Group Careers!
✨Direct Apply to Nigel Wright Group Careers
Let's not forget to apply directly through the Nigel Wright Group Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Service and Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nigel Wright Group Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nigel Wright Group Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nigel Wright Group Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
