The Role
Customer Service Administrator
Looking for a role where you'll genuinely make a difference every day?
We're working exclusively on behalf of a growing and ambitious organisation looking to strengthen its customer service team with the appointment of a Customer Service Administrator.
This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in providing exceptional customer support and thrives as part of a close-knit team.
The Role
- As a key member of the customer service function, you'll be responsible for ensuring customer enquiries and orders are handled accurately, professionally and efficiently.
- Day-to-day responsibilities will include:
- Processing customer orders and updates
- Managing customer enquiries via email and telephone
- Resolving delivery, pricing and order-related queries
- Maintaining accurate records across internal systems
- Liaising with colleagues across multiple departments
- Managing customer correspondence and inbox activity
- Supporting continuous improvements within the team
This is a varied role where no two days are the same, offering plenty of opportunity to learn, develop and become an integral part of the business.
The Person
About You
We're keen to speak with individuals who can demonstrate:
- Previous customer service, administration or order processing experience
- Strong written communication skills
- A professional and confident telephone manner
- Excellent attention to detail
- Strong organisational and time-management skills
- Good IT literacy and the ability to learn new systems quickly
- A positive, proactive approach to work
Most importantly, you'll be someone who enjoys working as part of a team, takes ownership of your work and remains calm and professional when priorities change.
Next Steps
Please contact for further details.
Customer Service Executive in Billingham employer: Nigel Wright Group Careers
As a leading engineering business in the North East, our client offers an exceptional work environment that fosters innovation and technical excellence. Employees benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into leadership roles. The company's commitment to bespoke product development in safety-critical environments ensures that every team member plays a vital role in solving complex challenges, making this an exciting and rewarding place to work.
Contact Details:
Nigel Wright Group Careers Recruitment Team
