Payments & Payroll Administrator

About the Company

An excellent opportunity for an organised and detail-oriented administrator to join our pension administration team. The role is suited to someone with strong administrative and numerical skills, excellent attention to detail, and the ability to process financial transactions accurately and efficiently.

About the Role

The successful candidate will be responsible for processing scheme payments, administering pension payrolls, maintaining accurate records, and supporting the efficient operation of the department.

Responsibilities

• Payment Processing: Process SSAS and SIPP payments accurately and within agreed service standards. Review payment requests to ensure appropriate authority and supporting documentation has been received. Verify bank account details in accordance with internal procedures. Maintain accurate records of all payment transactions. Liaise with administrators regarding outstanding information required to process payments. Monitor payment workflows and ensure transactions are completed within required timescales. Investigate and resolve payment-related queries and discrepancies. Assist with payment reconciliations as required. Ensure all payments are processed in accordance with internal controls and procedures.
• Pension Payroll Administration: Establish pension payroll records for new pensioners. Process pension payrolls accurately and within agreed deadlines. Process payroll amendments, including changes to pension amounts, tax codes, and bank details. Maintain accurate payroll records and supporting documentation. Generate payroll reports and maintain payroll schedules. Assist with payroll reconciliations and reporting. Ensure payroll activities comply with HMRC requirements and internal procedures. Maintain accurate records of pension payroll calculations and payments.
• General Responsibilities: Ensure all work adheres to HMRC requirements and internal compliance standards. Maintain accurate records, filing systems, and audit trails. Respond to telephone, email, and written enquiries professionally and promptly. Identify and escalate risks, errors, or unusual transactions. Support operational initiatives within the department. Complete general correspondence and administrative tasks as required. Any other duties as directed by management.

Qualifications

Previous experience in an administration, payroll, finance, banking, or financial services role.

Required Skills

• Excellent organisation and time-management skills.
• Strong numerical skills and attention to detail.
• Ability to manage multiple tasks and meet strict deadlines.
• Ability to follow procedures and maintain accurate records.
• Proficient in Microsoft Office, particularly Excel.
• Experience of processing payments and/or payrolls.
• Experience using Sage Payroll or a similar payroll system would be advantageous.
• Experience within financial services would be beneficial but not essential.

Preferred Skills

• Highly organised and methodical.
• Strong attention to detail and accuracy.
• Reliable and dependable.
• Able to work independently and as part of a team.
• Professional and client-focused approach.
• Comfortable working in a process-driven environment.
• Positive attitude and willingness to learn.
• Committed to maintaining high standards of quality and service.