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- Tasks: Provide technical support for Dynamics 365 CE and ensure system stability.
- Company: Join a forward-thinking organisation modernising its CRM landscape.
- Benefits: Competitive salary, exposure to cloud environments, and potential for permanent role.
- Other info: Collaborate with DevOps and InfoSec teams for secure deployments.
- Why this job: Make a real impact with your technical expertise in a dynamic environment.
- Qualifications: Experience with Dynamics 365 CE and CI/CD tools required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We're partnering with our client to recruit a Dynamics 365 Customer Engagement (CE) Support Analyst who can take command of their CRM environment and keep it running at peak performance. This is a handsâon, technically driven position where you'll be the goâto expert for maintaining system stability, strengthening security, and ensuring smooth deployments across all CE environments. You'll work at the centre of their CRM operations, supporting developers, DevOps, InfoSec, and business teams to keep the platform robust, secure, and reliable.
Key Responsibilities
- Deliver confident, dayâtoâday technical and functional support for Dynamics 365 CE
- Oversee CE environments (Dev, Test, UAT, Production) and ensure configurations and deployments are executed cleanly
- Support and strengthen CI/CD pipelines for CE customisations, integrations, and releases
- Enforce strong security standards, including roleâbased access, data protection, and patching
- Monitor system performance, tackle incidents headâon, and resolve issues with precision
- Work closely with DevOps and InfoSec teams to maintain secure, automated deployment processes
- Produce clear, structured documentation for environments, deployments, and security configurations
- Support release management, version control, and testing cycles with discipline and attention to detail
About You
- Solid experience supporting and maintaining Dynamics 365 CE
- Strong grasp of application security, identity management, and environment governance
- Confident working with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins
- Comfortable troubleshooting complex CE issues, integrations, and performance challenges
- Familiar with cloud environments and configuration management principles
- Knowledge of data governance and compliance frameworks (GDPR, ISO27001, etc.)
- Clear communicator with strong analytical thinking and a structured approach to problemâsolving
Why This Role
- Step into a key position where your technical expertise genuinely matters
- Work with a forwardâthinking organisation modernising its CRM landscape
- Competitive salary and benefits
- Exposure to modern cloudâbased CE environments and DevOps practices
- A fixedâterm role with real potential to become permanent
Dynamics 365 CE Support Analyst in West Bromwich employer: Nigel Frank
Contact Detail:
Nigel Frank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Dynamics 365 CE Support Analyst in West Bromwich
â¨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
â¨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your work with Dynamics 365 CE. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
â¨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Dynamics 365 CE. We recommend practising your responses with a friend or using mock interview platforms to build confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamics 365 CE Support Analyst in West Bromwich
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and any relevant technical skills. We want to see how you can take command of a CRM environment, so donât hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience and how youâve tackled complex issues in the past. We love a good story!
Showcase Your Technical Skills: Be specific about your experience with CI/CD tools like Azure DevOps or GitHub Actions. Weâre looking for someone who can support and strengthen our deployment processes, so let us know how youâve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Nigel Frank
â¨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE. Familiarise yourself with its features, functionalities, and common issues. Being able to discuss specific scenarios where you've successfully supported or maintained the system will show your expertise.
â¨Showcase Your Technical Skills
Prepare to discuss your experience with CI/CD tools like Azure DevOps or Jenkins. Be ready to explain how you've used these tools in past roles to enhance deployment processes. Highlight any specific projects where you improved system stability or security.
â¨Communicate Clearly and Confidently
As a support analyst, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, ensure you articulate your thought process when troubleshooting issues, as this demonstrates your analytical skills.
â¨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to Dynamics 365 CE. Think through potential incidents you might face and how you would resolve them. This will help you showcase your problem-solving abilities and structured approach.