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- Tasks: Design and optimise Dynamics 365 CE solutions while collaborating with stakeholders.
- Company: Join a dynamic, forward-thinking organisation focused on innovation.
- Benefits: Competitive salary, professional development, and exposure to the latest Microsoft technologies.
- Other info: Work in an Agile environment with opportunities for career growth.
- Why this job: Shape impactful projects and enhance the Dynamics 365 CE landscape.
- Qualifications: Experience with Dynamics 365 CE and strong communication skills.
The predicted salary is between 50000 - 70000 ÂŁ per year.
We are searching on behalf of our client for an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and optimisation of Dynamics 365 CE solutions. This role is ideal for someone with deep knowledge of CE modulesâsuch as Sales, Customer Service, Marketing, and Case Managementâand the ability to translate business requirements into effective, scalable system functionality.
Key Responsibilities
- Engage with business stakeholders to gather, analyse, and document requirements specifically related to Dynamics 365 CE processes.
- Configure and customise CE modules, including Lead Management, Opportunity Management, Case Management, Customer Service, and Marketing Journeys.
- Lead workshops, discovery sessions, and solution-design discussions focused on CE capabilities.
- Develop functional specifications for CE customisations, integrations, workflows, and Power Platform extensions.
- Support integration activities involving CE, including data migration, API connectivity, and third-party system alignment.
- Conduct system testing and coordinate User Acceptance Testing (UAT) for CE features.
- Deliver user training tailored to CE modules and create supporting documentation.
- Collaborate with technical teams to ensure CE solutions are delivered according to best practices and client expectations.
- Recommend improvements to CE processes, leveraging out-of-the-box features and Microsoft best practices.
Skills & Experience
- Proven experience as a Functional Consultant working specifically with Microsoft Dynamics 365 Customer Engagement.
- Strong understanding of CE business processes: Sales pipelines, Customer Service operations, Case Management, Marketing automation, and Customer Insights.
- Handsâon experience configuring CE components: entities, forms, views, business rules, workflows, Power Automate flows, and security roles.
- Ability to translate CE-related business requirements into functional and technical specifications.
- Knowledge of CE integrations, data migration strategies, and RESTful API connectivity (advantageous).
- Excellent communication and stakeholderâmanagement skills.
- Strong analytical and problemâsolving abilities.
- Experience working in Agile or hybrid project environments.
Why This Opportunity
This is an excellent opportunity to join our client's dynamic and forward-thinking organisation, where you will play a key role in shaping and enhancing their Dynamics 365 CE landscape. You'll work on impactful projects, collaborate with skilled teams, and gain exposure to the latest Microsoft technologies.
Dynamics 365 CE Functional Consultant in West Bromwich employer: Nigel Frank
Contact Detail:
Nigel Frank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Dynamics 365 CE Functional Consultant in West Bromwich
â¨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend meetups, webinars, or even online forums. You never know who might have a lead on that perfect Functional Consultant role!
â¨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and configurations in Dynamics 365 CE. This will give potential employers a clear view of what you can bring to the table.
â¨Tip Number 3
Prepare for interviews by brushing up on common CE scenarios. Be ready to discuss how you've tackled challenges in Sales, Customer Service, or Marketing automation. Real-life examples will make you stand out!
â¨Tip Number 4
Don't forget to apply through our website! Weâve got loads of opportunities waiting for you. Plus, itâs a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Dynamics 365 CE Functional Consultant in West Bromwich
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE. We want to see how you've engaged with Sales, Customer Service, and Marketing modules. Use specific examples that showcase your skills in configuring and customising these components.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about Dynamics 365 CE and how your background aligns with the role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled challenges related to CE processes. Weâre looking for those analytical skills and how youâve translated business requirements into effective solutions. Donât hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, it shows us youâre keen to join our team!
How to prepare for a job interview at Nigel Frank
â¨Know Your Dynamics 365 CE Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement modules like Sales, Customer Service, and Marketing. Be ready to discuss how you've configured these components in the past and how they can be tailored to meet specific business needs.
â¨Prepare Real-World Examples
Think of specific projects where you've successfully gathered requirements or led workshops. Be prepared to share these experiences during the interview, as they demonstrate your ability to translate business needs into effective solutions.
â¨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to CE processes. Interviewers may ask how you would approach a particular challenge, so think through your problem-solving strategies and how you can apply them to real-world situations.
â¨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, youâll need to engage with stakeholders, so showing that you can explain complex ideas simply will set you apart.