At a Glance
- Tasks: Become the go-to expert for a bespoke platform, supporting users and troubleshooting issues.
- Company: A growing organisation in the property and investment sector with a focus on technology.
- Benefits: Up to £40,000 salary, hybrid working, and significant ownership in your role.
- Other info: Collaborative team environment with clear opportunities for career growth.
- Why this job: Join during an exciting phase of product growth and make a real impact.
- Qualifications: Experience with CRM or SaaS systems and strong problem-solving skills.
The predicted salary is between 51750 - 63250 £ per year.
Systems Support Administrator - London (Hybrid) - Up to £40,000
We're working exclusively with a growing organisation within the property and investment sector that has invested heavily in developing its own technology platform.
They're now looking for a Systems Support Administrator to become the go-to expert for the system, supporting users, troubleshooting issues, delivering training, and helping shape a growing support function.
This is an excellent opportunity for someone with experience supporting CRM, Saa S, or business systems who enjoys solving problems and working closely with users and clients.
Please note: This is a systems support role, not a software development, coding, infrastructure, or engineering position.
You Will Work With
- Acting as the main point of contact for users and clients using the company's bespoke platform
- Investigating and resolving day-to-day system issues and user queries
- Managing and tracking support tickets through Zendesk
- Escalating technical issues and bugs to the development team when required
- Supporting user onboarding, account setup and access management
- Helping users understand system functionality and best practices
- Assisting with testing new features, updates and bug fixes before release
- Producing user documentation and guidance materials
- Delivering training and support sessions to internal teams and clients
- Monitoring common issues and providing reporting and insights to the wider business
- Taking increasing ownership of the support function as the platform continues to grow
Benefits
- Salary of up to £40,000
- Hybrid working model with 2 office days per week
- Modern Central London office
- Opportunity to join a business during an exciting phase of product growth and client expansion
- Significant ownership and autonomy within the role
- Exposure to product development, testing and client engagement
- Collaborative and supportive team environment
- Clear opportunity to grow alongside a scaling product and support function
- Key Experience
We're keen to speak with candidates who have experience supporting business-critical systems, CRM platforms, or Saa S applications.
You may currently be working as a
- Systems Administrator
- Application Support Analyst
- CRM Administrator
- Product Support Specialist
- Customer Systems Specialist
- Saa S Support Analyst
You’ll ideally have
- Experience supporting CRM, business applications or software platforms
- Experience using Hub Spot is highly desirable. Candidates with experience supporting Salesforce, Zendesk, Qube or similar business systems will also be considered.
- Strong troubleshooting and problem-solving abilities
- Experience managing and resolving support tickets
- Excellent communication skills and the confidence to work with non-technical users
- Experience providing user training and support A proactive, enthusiastic attitude and willingness to learn
- #J-18808-Ljbffr
Systems Support Administrator employer: Nigel Frank
Join a forward-thinking organisation that prioritises innovation and collaboration, offering a dynamic work environment for a Senior Power Platform Developer. With a strong focus on employee growth, you will have the opportunity to lead projects, mentor fellow developers, and shape the technical direction of the company while enjoying the flexibility of a hybrid working model. This role not only provides competitive remuneration but also fosters a culture of continuous learning and development, making it an excellent choice for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Frank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Frank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Systems Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Frank:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Frank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Frank!
How to prepare for a job interview at Nigel Frank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
