At a Glance
- Tasks: Lead Dynamics 365 projects, transforming customer engagement for diverse organisations.
- Company: Join a growing Microsoft-focused tech practice with a collaborative culture.
- Benefits: Flexible working model, ongoing professional development, and exposure to various industries.
- Other info: Supportive team environment that values innovation and continuous improvement.
- Why this job: Make a real impact on high-stakes transformation programmes using cutting-edge technology.
- Qualifications: Strong Dynamics 365 knowledge and experience in leading workshops and solution design.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking experienced and driven Dynamics 365 Solutions Architects to join a growing Microsoft-focused technology practice. This role offers the opportunity to work on large-scale transformation programmes, supporting a wide range of organisations in enhancing and modernising their customer engagement capabilities.
You will collaborate with multidisciplinary teams to design and deliver solutions using Microsoft Dynamics 365, either as standalone CRM implementations or as part of broader enterprise transformation initiatives. Your expertise will help organisations achieve measurable business outcomes through effective use of technology.
Key Responsibilities- Requirements Discovery
- Engage with stakeholders and subject matter experts to understand business objectives, challenges, and long‑term goals
- Lead discovery sessions to gather both functional and non‑functional requirements across CRM, integration, infrastructure, and compliance areas
- Translate business needs into clearly defined requirements
- Solution Design
- Define solution approaches that maximise the value of the Dynamics 365 platform
- Produce clear, structured technical design documentation suitable for delivery teams
- Support the development of CRM roadmaps aligned with organisational strategy
- Provide expert guidance on architecture and best practice
- Delivery Oversight
- Provide technical leadership across implementation projects
- Ensure solutions are delivered to a high standard, meeting both business and technical expectations
- Support delivery teams in maintaining quality and consistency throughout the project lifecycle
- Thought Leadership & Pre‑Sales Support
- Contribute to internal knowledge sharing and innovation within the Dynamics ecosystem
- Provide input into proposals, bids, and client presentations
- Support business development activities with credible technical expertise
- Collaboration
- Work effectively within cross‑functional teams
- Contribute to a collaborative and inclusive culture
- Support and mentor colleagues where appropriate
- Strong understanding of Microsoft Dynamics 365 CE/CRM and its application within business environments
- Broader experience across the Microsoft ecosystem, including areas such as Azure, Power Platform, Microsoft 365, and identity management
- Proven experience leading workshops to gather and define business requirements
- Ability to design end‑to‑end CRM solutions aligned to business objectives
- Experience in system strategy definition, requirements documentation, testing, training, and post‑implementation support
- Confidence communicating complex technical concepts to both technical and non‑technical stakeholders
- Experience contributing to proposals, bids, or sales processes
- Background working in a consultancy or client‑facing delivery environment
- Relevant Microsoft Dynamics 365 certifications (functional or equivalent) are highly desirable
This role offers a flexible working model, combining remote work, office collaboration, and occasional client site engagement depending on project needs.
Additional ConsiderationsAll employees are expected to comply with applicable legal, regulatory, and organisational policies, including areas such as data protection, confidentiality, and professional conduct. Certain roles may be subject to additional compliance or independence requirements.
What’s on Offer- Opportunity to work on complex and high‑impact transformation programmes
- A collaborative and supportive team environment
- Ongoing professional development and learning opportunities
- Exposure to a wide range of industries and technologies
- A culture that values inclusion, innovation, and continuous improvement
Senior Manager Dynamics 365 CRM Solutions Architect employer: Nigel Frank
Join a forward-thinking technology practice that prioritises employee growth and innovation, offering a flexible working model that balances remote work with collaborative office engagement. As a Senior Manager Dynamics 365 CRM Solutions Architect, you will be part of a supportive team culture that values inclusion and continuous improvement, while working on impactful transformation programmes across diverse industries. With ongoing professional development opportunities and exposure to cutting-edge technologies, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Dynamics 365 CRM Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their use of Dynamics 365 and think about how your skills can add value. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully implemented Dynamics 365 solutions. This will help you stand out and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Manager Dynamics 365 CRM Solutions Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Dynamics 365 Solutions Architect role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've successfully engaged with stakeholders and delivered CRM solutions in the past.
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise! Mention your familiarity with the Microsoft ecosystem, including Azure and Power Platform, and how you've applied these in real-world scenarios.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Nigel Frank
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 CE/CRM and its applications. Brush up on the latest features and how they can solve business challenges. Being able to discuss specific use cases will show your expertise and help you stand out.
✨Prepare for Requirement Discovery
Since the role involves engaging with stakeholders to gather requirements, practice leading discovery sessions. Think about how you would approach understanding business objectives and challenges. Prepare some questions that could help you dig deeper into their needs.
✨Showcase Your Solution Design Skills
Be ready to discuss how you would define solution approaches that maximise the value of Dynamics 365. Bring examples of past projects where you produced technical design documentation or developed CRM roadmaps. This will demonstrate your ability to translate business needs into actionable solutions.
✨Communicate Clearly with All Stakeholders
You’ll need to explain complex technical concepts to both technical and non-technical audiences. Practice simplifying your explanations and think of ways to engage different stakeholders. This skill is crucial for ensuring everyone is on the same page during projects.
