At a Glance
- Tasks: Provide expert technical support and troubleshoot software issues for customers.
- Company: Join a growing support team at Nigel Frank in Newcastle upon Tyne.
- Benefits: Enjoy a hybrid work model with competitive pay and a supportive environment.
- Other info: Collaborative team atmosphere with opportunities for personal growth.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Customer-first mindset and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Nigel Frank is looking for a proactive Technical Support Specialist to join their growing support team in Newcastle upon Tyne.
This role involves providing expert assistance to customers and troubleshooting software problems effectively.
The successful candidate will deliver high-quality technical support via phone and email, ensure customer satisfaction, and work collaboratively with internal teams to resolve technical issues.
Ideal for individuals with a customer-first mindset and strong problem-solving abilities.
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We think you need these skills to ace SaaS Technical Support Specialist (Hybrid) in Newcastle upon Tyne
Technical Support
Troubleshooting
Customer Service
Problem-Solving Skills
Communication Skills
Collaboration
Software Knowledge
