At a Glance
- Tasks: Lead Dynamics 365 projects, transforming customer engagement for diverse organisations.
- Company: Join a dynamic Microsoft-focused tech practice with a collaborative culture.
- Benefits: Flexible working model, ongoing professional development, and exposure to various industries.
- Other info: Inclusive environment that values innovation and continuous improvement.
- Why this job: Make a real impact on high-stakes transformation programmes while growing your skills.
- Qualifications: Experience with Dynamics 365, strong communication skills, and a consultancy background.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking experienced and driven Dynamics 365 Solutions Architects to join a growing Microsoft-focused technology practice. This role offers the opportunity to work on large-scale transformation programmes, supporting a wide range of organisations in enhancing and modernising their customer engagement capabilities. You will collaborate with multidisciplinary teams to design and deliver solutions using Microsoft Dynamics 365, either as standalone CRM implementations or as part of broader enterprise transformation initiatives. Your expertise will help organisations achieve measurable business outcomes through effective use of technology.
Key Responsibilities
- Requirements Discovery
- Engage with stakeholders and subject matter experts to understand business objectives, challenges, and long‑term goals
- Lead discovery sessions to gather both functional and non‑functional requirements across CRM, integration, infrastructure, and compliance areas
- Translate business needs into clearly defined requirements
- Solution Design
- Define solution approaches that maximise the value of the Dynamics 365 platform
- Produce clear, structured technical design documentation suitable for delivery teams
- Support the development of CRM roadmaps aligned with organisational strategy
- Provide expert guidance on architecture and best practice
- Delivery Oversight
- Provide technical leadership across implementation projects
- Ensure solutions are delivered to a high standard, meeting both business and technical expectations
- Support delivery teams in maintaining quality and consistency throughout the project lifecycle
- Thought Leadership & Pre‑Sales Support
- Contribute to internal knowledge sharing and innovation within the Dynamics ecosystem
- Provide input into proposals, bids, and client presentations
- Support business development activities with credible technical expertise
- Collaboration
- Work effectively within cross‑functional teams
- Contribute to a collaborative and inclusive culture
- Support and mentor colleagues where appropriate
Skills & Experience Required
- Strong understanding of Microsoft Dynamics 365 CE/CRM and its application within business environments
- Broader experience across the Microsoft ecosystem, including areas such as Azure, Power Platform, Microsoft 365, and identity management
- Proven experience leading workshops to gather and define business requirements
- Ability to design end‑to‑end CRM solutions aligned to business objectives
- Experience in system strategy definition, requirements documentation, testing, training, and post‑implementation support
- Confidence communicating complex technical concepts to both technical and non‑technical stakeholders
- Experience contributing to proposals, bids, or sales processes
- Background working in a consultancy or client‑facing delivery environment
Certifications
- Relevant Microsoft Dynamics 365 certifications (functional or equivalent) are highly desirable
Working Environment
This role offers a flexible working model, combining remote work, office collaboration, and occasional client site engagement depending on project needs.
Additional Considerations
All employees are expected to comply with applicable legal, regulatory, and organisational policies, including areas such as data protection, confidentiality, and professional conduct. Certain roles may be subject to additional compliance or independence requirements.
What’s on Offer
- Opportunity to work on complex and high‑impact transformation programmes
- A collaborative and supportive team environment
- Ongoing professional development and learning opportunities
- Exposure to a wide range of industries and technologies
- A culture that values inclusion, innovation, and continuous improvement
Senior Manager Dynamics 365 CRM Solutions Architect in London employer: Nigel Frank
Join a forward-thinking technology practice that prioritises employee growth and innovation. As a Senior Manager Dynamics 365 CRM Solutions Architect, you will thrive in a collaborative environment that values your expertise while offering flexible working arrangements and opportunities to engage with diverse industries. With a strong commitment to professional development and a culture of inclusivity, this company stands out as an exceptional employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Dynamics 365 CRM Solutions Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Dynamics 365. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers. Remember, showcasing your expertise is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We suggest mentioning something specific from the interview to show your genuine interest in the role.
✨Tip Number 4
Apply through our website for the best chance at landing a role with us. We’re always on the lookout for talented individuals who can contribute to our team. Plus, it shows you’re serious about joining our dynamic environment!
We think you need these skills to ace Senior Manager Dynamics 365 CRM Solutions Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Dynamics 365 Solutions Architect role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Dynamics 365 and how your background makes you the perfect candidate. Be sure to mention specific achievements that demonstrate your expertise in CRM solutions.
Showcase Your Technical Skills:We want to see your technical prowess! Include any relevant certifications and detail your experience with the Microsoft ecosystem, especially Azure and Power Platform. This will help us understand your capability to deliver high-quality solutions.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Nigel Frank
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 CE/CRM and its applications. Brush up on the latest features and best practices, as well as how they can solve real business challenges. This will help you demonstrate your expertise during the interview.
✨Prepare for Requirement Discovery
Since the role involves engaging with stakeholders to gather requirements, practice how you would lead a discovery session. Think about the types of questions you’d ask to uncover both functional and non-functional needs. Being able to articulate this process will show your capability in leading workshops.
✨Showcase Your Solution Design Skills
Be ready to discuss how you would define solution approaches that maximise the value of Dynamics 365. Prepare examples of past projects where you produced technical design documentation or developed CRM roadmaps. This will highlight your ability to align technology with business objectives.
✨Demonstrate Collaborative Spirit
This role requires working within cross-functional teams, so be prepared to share experiences where you’ve successfully collaborated with others. Highlight any mentoring roles you've taken on, as well as how you contribute to a positive team culture. This will show you’re not just a tech whiz but also a great team player.
