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For Companies At a Glance
- Tasks: Support and manage a dynamic CRM platform while ensuring smooth deployment processes.
- Company: Join a leading D365 CE end user in London with a collaborative tech culture.
- Benefits: Competitive salary, flexible hybrid working, enhanced pension contributions, and life assurance.
- Other info: Opportunity for career growth with potential for permanent position.
- Why this job: Make a real impact by maintaining a stable CRM landscape and resolving user issues.
- Qualifications: Experience in supporting CRM applications, ideally Dynamics 365, with strong troubleshooting skills.
The predicted salary is between 46500 - 46500 £ per year.
We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed-term basis, with the possibility of becoming permanent. This hands-on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You will work closely with technical teams and stakeholders to maintain a stable, well-governed CRM landscape across multiple environments.
Key Responsibilities
- Deliver technical and functional support for the organisation's CRM system, assisting users and resolving platform issues.
- Oversee CRM environments, including configuration updates, maintenance tasks, and environment health.
- Contribute to deployment processes by supporting automated pipelines, solution changes, and release activities.
- Maintain strong access controls and security practices across all CRM environments.
- Monitor system performance, investigate incidents, and drive timely resolutions.
Skills & Experience
- Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similar.
- Understanding of security principles, user access management, and environment governance.
- Experience working with deployment or automation tools used in application lifecycle management.
- Ability to troubleshoot technical issues across integrations, customisations, and system performance.
- Strong documentation, communication, and analytical skills.
Benefits
- Starting Salary - up to £46.5k.
- Flexible, Hybrid Working Model.
- Enhanced Pension Contributions, Life Assurance & More.
D365 CRM Application Support Analyst in London employer: Nigel Frank
Contact Detail:
Nigel Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with D365 or CRM systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve CRM support. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and troubleshooting techniques. We recommend practising with mock interviews or even recording yourself to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace D365 CRM Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CRM Support Analyst role. Highlight your experience with CRM applications, especially Dynamics 365, and any relevant technical skills that match the job description.
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific examples where you’ve resolved platform issues or contributed to deployment processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to address all key responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nigel Frank
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of D365 and similar CRM platforms. Be ready to discuss your previous experiences with these systems, especially any troubleshooting or support roles you've had. This will show that you’re not just familiar with the software but can also handle real-world issues.
✨Understand Security Principles
Since this role involves managing secure environments, it’s crucial to have a solid grasp of security principles and user access management. Prepare to talk about how you’ve implemented security measures in past roles and be ready to discuss best practices for maintaining a secure CRM landscape.
✨Showcase Your Communication Skills
As you'll be working closely with technical teams and stakeholders, strong communication skills are a must. Think of examples where you’ve effectively communicated complex technical issues to non-technical users. This will demonstrate your ability to bridge the gap between tech and business needs.
✨Be Ready for Technical Questions
Expect some technical questions related to deployment processes and automation tools. Brush up on your knowledge of application lifecycle management and be prepared to discuss any relevant tools you’ve used. Showing that you can contribute to deployment processes will set you apart from other candidates.