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- Tasks: Support and enhance CRM platforms while solving complex technical challenges.
- Company: Forward-thinking tech team modernising digital services in London.
- Benefits: Hybrid working, professional growth opportunities, and a collaborative environment.
- Why this job: Make a real impact on systems used by thousands and shape modern CRM practices.
- Qualifications: Experience with CRM platforms and CI/CD tools, plus strong analytical skills.
- Other info: Join a supportive team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London, Vincent Square, with travel to other sites as required
Hours: 35 per week
My client is looking for a talented CRM Application Support Specialist to join a forward-thinking technology team that’s modernising how the organisation delivers digital services. This is an exciting opportunity for someone who wants to work with cutting-edge CRM technologies, shape secure and scalable practices, and play a pivotal role in supporting systems that directly impact thousands of users. If you enjoy solving complex technical challenges, improving platform reliability, and working in an environment that values innovation and collaboration, this role will feel like a perfect fit.
What You’ll Be Doing
- Providing hands‑on technical and functional support for the CRM platform (e.g., Dynamics 365).
- Managing CRM environments, configurations, and deployments to ensure stability and consistency.
- Supporting CI/CD pipelines for CRM code, customisations, and integrations – including deployment steps, release notes, and solution management.
- Strengthening security across environments through role‑based access, data protection, and patching.
- Monitoring performance, resolving incidents, and proactively preventing issues before they impact users.
- Working closely with DevOps and InfoSec teams to deliver secure, automated, cloud‑ready deployments.
- Maintaining clear, high‑quality documentation for environments, deployment processes, and security configurations.
- Supporting release management, version control, and testing activities across the CRM lifecycle.
What You Bring
- Strong experience supporting and maintaining CRM platforms (e.g., Dynamics 365, Salesforce).
- A solid understanding of application security, identity management, and environment controls.
- Experience with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins.
- Familiarity with infrastructure‑as‑code and configuration management principles.
- Confidence troubleshooting deployments, integrations, and performance issues.
- A good grasp of data governance and compliance frameworks (GDPR, ISO27001, etc.).
- Excellent analytical thinking, documentation skills, and communication abilities.
Why This Role Stands Out
- You’ll be at the heart of shaping secure, modern CRM practices.
- You’ll join a supportive, collaborative team that values new ideas and continuous improvement.
- You’ll gain exposure to modern DevOps tooling, cloud‑based CRM environments, and enterprise‑level security.
- You’ll have the chance to make a visible, meaningful impact on critical systems used across the organisation.
- You’ll be part of a workplace that genuinely invests in professional growth and technical development.
CRM Application Support Specialist in London employer: Nigel Frank
Contact Detail:
Nigel Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Application Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with CRM platforms like Dynamics 365. This gives you something tangible to discuss during interviews and shows you're proactive.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of CI/CD tools and application security. Practising common interview questions can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CRM Application Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Application Support Specialist role. Highlight your experience with CRM platforms like Dynamics 365 and any relevant technical skills that match the job description.
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. Share examples of how you've tackled complex technical challenges in the past, especially those related to CRM systems.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We want to see your skills and experience shine through without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nigel Frank
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, especially Dynamics 365. Brush up on your knowledge of its features, functionalities, and common troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex technical challenges in previous roles. Think about situations where you improved platform reliability or resolved incidents before they affected users. This will demonstrate your proactive approach and analytical thinking.
✨Familiarise Yourself with CI/CD Tools
Since the role involves supporting CI/CD pipelines, make sure you understand how tools like Azure DevOps or Jenkins work. Be ready to talk about your experience with these tools and how you’ve used them to manage deployments and integrations effectively.
✨Emphasise Collaboration and Communication
This position values teamwork, so be prepared to discuss how you’ve worked closely with other teams, like DevOps and InfoSec, in the past. Highlight your communication skills and how you maintain clear documentation, as this is crucial for the role.