At a Glance
- Tasks: Support and optimise Dynamics 365 Customer Engagement, ensuring stability and continuous improvement.
- Company: Innovative CRM end user in South London with a collaborative culture.
- Benefits: Starting salary of £45k-£50k, flexible hybrid working, private healthcare, and enhanced pension contributions.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer engagement solutions.
- Qualifications: Hands-on experience with Dynamics 365 and strong problem-solving skills.
The predicted salary is between 45000 - 50000 £ per year.
We are currently partnered with an innovative Dynamics 365 CRM end user who are looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement! Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands‑on system ownership, problem‑solving and acting as the link between technology and business teams in a fast‑moving collaborative setting.
Responsibilities
- Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement.
- Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system releases.
- Work closely with stakeholders to understand business needs and translate them into effective system changes, workflows and enhancements.
- Maintain system documentation, processes and best‑practice guidance while contributing to ongoing platform development and user adoption.
Experience
- Hands‑on experience with Dynamics 365 (preferably Customer Engagement), including configuration, security roles and environment management.
- Background in CRM, business systems analysis, application support or a similar technical systems role.
- Strong understanding of workflows, business rules, automation and translating user requirements into scalable solutions.
- Proven ability to manage BAU support alongside longer‑term improvement initiatives in a fast‑paced environment.
Benefits
- Starting Salary - £45k - £50k (dependant on experience).
- Flexible, Hybrid working model.
- Private Healthcare, Enhanced Pension Contributions and More!
Dynamics 365 System Analyst employer: Nigel Frank
Join a forward-thinking company in South London as a Dynamics 365 System Analyst, where you will thrive in a hybrid work environment that promotes flexibility and collaboration. With a strong emphasis on employee growth, you will have access to private healthcare, enhanced pension contributions, and the opportunity to shape the Dynamics 365 landscape while working closely with diverse stakeholders. This role not only offers competitive salary packages but also fosters a culture of innovation and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 System Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community or related fields. You never know who might have a lead on that perfect System Analyst role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your hands-on experience with Dynamics 365. This will help you stand out during interviews and demonstrate your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've translated user requirements into effective system changes, as this is key for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job. Plus, it shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Dynamics 365 System Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Dynamics 365 System Analyst role. Highlight your hands-on experience with Dynamics 365, especially in Customer Engagement, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you can bridge the gap between technology and business teams.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Talk about your experience with CRM queries, configurations, and system releases. This will show us that you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nigel Frank
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Dynamics 365 knowledge, especially around Customer Engagement. Be ready to discuss specific features, configurations, and how you've used them in past roles. This will show that you're not just familiar with the system but can also bring valuable insights to the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions, particularly those related to CRM systems. Think about times when you identified issues, implemented solutions, and improved processes. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Understand the Business Needs
Research the company and its business model. Be ready to discuss how you can bridge the gap between technology and business teams. Highlight your experience in translating user requirements into effective system changes, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current Dynamics 365 setup, ongoing projects, or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
