Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for CRM platforms and manage deployments.
- Company: Join a forward-thinking tech team in London with a collaborative culture.
- Benefits: Competitive salary, flexible working, and potential for permanent role.
- Other info: Dynamic environment with opportunities for career growth.
- Why this job: Shape modern CRM practices and work with cutting-edge technology.
- Qualifications: Experience with CRM platforms and CI/CD tools required.
The predicted salary is between 37200 - 62100 £ per year.
Location: London
Salary: £46,500
Hours: 35 per week
Contract: Fixed Term Contract, with potential to become permanent
Key Responsibilities
- Provide technical and functional support for the CRM platform (e.g., Dynamics 365).
- Manage and maintain CRM environments, configurations, and solution deployments.
- Support CI/CD pipelines for CRM code, customisations, and integrations, including pre- and post-deployment steps, release notes, and solution management.
- Ensure strong security practices across all environments, including role-based access, data protection, and patching.
- Monitor application performance and proactively resolve incidents and issues.
- Work with DevOps and InfoSec teams to deliver secure, automated deployment processes.
- Maintain clear documentation for environment setup, deployment procedures, and security configurations.
- Support release management, version control, and testing activities.
About You
- Strong experience supporting and maintaining CRM platforms (e.g., Dynamics 365, Salesforce).
- Solid understanding of application security, identity management, and environment controls.
- Experience with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins.
- Familiarity with infrastructure-as-code and configuration management principles.
- Skilled in troubleshooting deployments, integrations, and performance issues.
- Good understanding of data governance and compliance frameworks (GDPR, ISO27001, etc.).
- Strong analytical, documentation, and communication skills.
Why Join This Organisation?
- Play a key role in shaping secure and modern CRM practices.
- Join a collaborative, forward-thinking technology team.
- Competitive salary and benefits package.
- Exposure to cloud-based CRM environments and modern DevOps approaches.
- A fixed-term role with the potential to transition into a permanent position.
D365 CRM Support Analyst Specialist employer: Nigel Frank
Contact Detail:
Nigel Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Support Analyst Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your work with CI/CD tools and CRM platforms. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Think about how you’d handle specific issues related to Dynamics 365 and be ready to discuss your troubleshooting process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace D365 CRM Support Analyst Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms like Dynamics 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM support and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves technical support, be sure to mention your experience with CI/CD tools and application security. We love seeing candidates who can demonstrate their troubleshooting skills and familiarity with modern practices.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Nigel Frank
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and any other CRM platforms mentioned in the job description. Be ready to discuss your previous experiences with these systems, including specific examples of how you've supported or maintained them.
✨Showcase Your Technical Skills
Prepare to talk about your experience with CI/CD tools like Azure DevOps or Jenkins. Have examples ready that demonstrate how you've managed deployments, resolved issues, or improved processes. This will show that you can hit the ground running.
✨Emphasise Security Practices
Since security is a key responsibility, be prepared to discuss your understanding of application security and data protection. Share any relevant experiences where you implemented strong security measures or dealt with compliance frameworks like GDPR.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your analytical skills.