At a Glance
- Tasks: Manage and optimise Microsoft Dynamics 365 CRM, ensuring data integrity and user support.
- Company: Join a forward-thinking organisation focused on continuous improvement and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and teamwork.
- Why this job: Be a key player in enhancing business processes and driving CRM adoption.
- Qualifications: Experience with Dynamics 365 CRM and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
An organisation is seeking an experienced CRM Administrator to oversee the management, maintenance, and continuous improvement of its Microsoft Dynamics 365 environment. This role will be responsible for ensuring data integrity, supporting users, managing system enhancements, coordinating with third-party suppliers, and driving CRM adoption across the business. The successful candidate will play a key role in optimising business processes, delivering training, supporting system governance, and providing meaningful reporting and insights to stakeholders.
Key Responsibilities
- CRM Administration & User Support
- Manage the day-to-day operation of the Dynamics 365 CRM platform.
- Review, prioritise, and resolve user requests, incidents, and system issues.
- Act as the primary point of contact for CRM-related support and queries.
- Liaise with external technology partners and suppliers regarding technical issues, enhancements, and project delivery.
- Manage user accounts, roles, permissions, and access controls.
- Deliver support to users across the organisation, ensuring timely issue resolution.
- Data Management & Quality Assurance
- Maintain the integrity, accuracy, and reliability of CRM data.
- Perform regular data audits, cleansing activities, and de-duplication exercises.
- Monitor data quality standards and implement corrective actions where necessary.
- Support compliance with data governance policies and regulatory requirements.
- Reporting & Business Insights
- Develop and maintain reports, dashboards, and visualisations to support business decision-making.
- Analyse CRM data to identify trends, opportunities, and areas for improvement.
- Produce regular performance reports and KPI metrics for stakeholders.
- Provide recommendations based on data analysis and system usage trends.
- Process Improvement & Automation
- Evaluate existing business processes and identify opportunities for improvement.
- Streamline workflows and implement automation solutions where appropriate.
- Support system enhancements that improve efficiency, reduce manual effort, and enhance user experience.
- Create and maintain process documentation and workflow maps.
- Testing & System Development
- Design and execute testing plans for new functionality, enhancements, and automated processes.
- Ensure system changes meet business requirements and perform as expected.
- Support CRM projects, upgrades, integrations, and change initiatives.
- Training & Stakeholder Engagement
- Deliver CRM training sessions for new and existing users.
- Develop user guides, training materials, and knowledge base content.
- Promote user adoption of CRM functionality and best practices.
- Build effective working relationships with internal stakeholders and external suppliers.
- Governance & Compliance
- Support the development and maintenance of CRM governance standards and policies.
- Ensure system administration activities align with organisational policies and compliance requirements.
- Participate in audits, reviews, and continuous improvement initiatives.
Candidate Requirements
Essential Knowledge
- Strong knowledge of Microsoft Dynamics 365 CRM administration and functionality.
- Understanding of data management, system integrations, and business process automation.
- Experience working with Microsoft Power Platform technologies, including Power Apps and related tools.
- Advanced Microsoft Excel skills.
- Understanding of data governance, security, and regulatory compliance requirements.
Desirable Knowledge
- Experience with Power BI or similar reporting and visualisation tools.
- Working knowledge of SQL, FetchXML, or related query languages.
- Understanding of CRM integrations with other business systems.
- Relevant degree or equivalent professional experience in IT, Business Systems, or a related discipline.
Experience
- Experience administering and supporting Microsoft Dynamics 365 CRM.
- Experience managing ticket queues, incidents, or service requests.
- Experience delivering user training and creating support documentation.
- Experience analysing business processes and implementing system improvements.
- Experience working with internal stakeholders and third-party suppliers.
- Strong problem-solving and analytical capabilities.
Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Ability to translate business requirements into practical system solutions.
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Customer-focused approach to support and service delivery.
Personal Attributes
- Collaborative and relationship-focused.
- Proactive and solution-oriented.
- Adaptable and open to change.
- Committed to continuous improvement and learning.
- Professional, resilient, and accountable.
- Able to work independently while contributing effectively within a team.
CRM Administrator (Dynamics 365) employer: Nigel Frank
Join a forward-thinking organisation as a CRM Administrator (Dynamics 365) where you will be at the forefront of optimising business processes and enhancing user experience. With a strong commitment to employee growth, we offer comprehensive training opportunities, a collaborative work culture, and a focus on continuous improvement, all set in a dynamic environment that values data integrity and innovation. Our location provides unique advantages, including access to cutting-edge technology and a supportive network of professionals dedicated to driving CRM adoption across the business.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator (Dynamics 365)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Frank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Frank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Administrator (Dynamics 365)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Frank:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Frank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Frank!
How to prepare for a job interview at Nigel Frank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
