At a Glance
- Tasks: Enhance Dynamics 365 CE through configuration and customisation for customer service solutions.
- Company: Join an innovative D365 CRM end user with a collaborative culture.
- Benefits: Enjoy a flexible hybrid model, enhanced pension, life assurance, and medical benefits.
- Other info: Opportunity for continuous improvement and professional growth in a dynamic environment.
- Why this job: Make a real impact by delivering cutting-edge customer service and omnichannel solutions.
- Qualifications: Hands-on experience with D365 CE and strong stakeholder engagement skills.
The predicted salary is between 36000 - 60000 £ per year.
Nigel Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions.
Working closely with the business teams to translate requirements into scalable platform capabilities. The role is centered around enhancing Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs.
- Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities
- Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements
- Support solution testing, user training and adoption activities across the organisation
- Work with technical teams to ensure integrations, data flows and system enhancements align with business objectives
- Strong hands-on experience with D365 CE Customer Service & Omnichannel
- Ability to engage confidently with stakeholders at all levels, translating business needs into functional solutions
- Proficiency in system configuration, customisation, workflows, business rules and extending platform functionality
- Solid understanding of customer service processes, case management, and omnichannel engagement models
Flexible hybrid working model (1 day a week). Enhanced Pension Contribution, Life Assurance, Medical and more.
Training Course Consultant employer: Nigel Frank International
Join a forward-thinking organisation that values innovation and collaboration, offering a flexible hybrid working model in Derbyshire. As a Training Course Consultant, you'll benefit from enhanced pension contributions, life assurance, and medical coverage, all while working in a supportive culture that prioritises employee growth and development. This role not only allows you to make a meaningful impact on customer service solutions but also provides ample opportunities for professional advancement within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Training Course Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Frank International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Frank International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Training Course Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Frank International:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Frank International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Frank International!
How to prepare for a job interview at Nigel Frank International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
