At a Glance
- Tasks: Design and implement scalable CRM solutions for major enterprise transformations.
- Company: Global consulting firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible hybrid working, and career progression opportunities.
- Other info: Work on high-profile projects and gain exposure to emerging technologies.
- Why this job: Join a dynamic team and make a real impact on customer engagement strategies.
- Qualifications: Experience in CRM solutions and strong communication skills are essential.
The predicted salary is between 90000 - 105000 € per year.
An established global consulting and transformation practice is seeking an experienced CRM Solutions Architect to join a growing technology team. This role offers the opportunity to work on complex enterprise transformation programmes for large-scale organisations, helping clients modernise customer engagement capabilities and optimise business processes.
You will collaborate with multidisciplinary teams to design and deliver scalable CRM solutions, guide technical strategy, and support organisations through major digital change initiatives.
Key Responsibilities:- Discovery & Strategy: Engage with stakeholders to understand organisational goals, operational challenges, and transformation priorities. Lead workshops and discovery sessions to capture business, technical, integration, security, and compliance requirements. Assess existing environments and define future-state CRM strategies and roadmaps.
- Solution Design: Design scalable and maintainable CRM architectures aligned to business outcomes. Produce high-quality technical and functional design documentation. Provide strategic guidance on platform capabilities, integrations, and optimisation opportunities.
- Delivery Oversight: Support the successful delivery of enterprise CRM implementations from inception through to deployment. Collaborate with technical teams, business analysts, and project stakeholders to ensure solutions meet functional and quality expectations. Contribute to governance, solution assurance, and implementation best practices.
- Leadership & Collaboration: Mentor team members and contribute to capability development within the wider practice. Participate in pre-sales activities, solution shaping, and proposal development. Share knowledge and contribute to innovation initiatives around emerging platform capabilities and modern business applications.
- Essential: Strong experience designing and implementing enterprise CRM solutions within complex business environments. Expertise across customer engagement platforms, cloud technologies, workflow automation, and identity/access management solutions. Experience leading client workshops and translating business requirements into scalable technical solutions. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Experience contributing to solution proposals, bids, or commercial engagements. Proven background working in technical consultant, lead consultant, or architecture-focused roles.
- Desirable: Exposure to large-scale transformation programmes across regulated or enterprise environments. Familiarity with AI-enabled productivity and automation capabilities within modern business platforms. Experience with agile delivery methodologies and cross-functional programme delivery. Knowledge of process improvement, user adoption, and training approaches. Additional exposure to operational systems such as service management, ERP, workforce management, or finance platforms would be advantageous.
- Starting Salary - £90k - £105k (dependant on experience)
- Opportunity to work on high-profile transformation programmes.
- Collaborative and inclusive team environment.
- Exposure to enterprise-scale architecture and emerging technologies.
- Career progression within a rapidly growing technology practice.
- Flexible and hybrid working opportunities.
Solutions Architect employer: Nigel Frank International
Join a leading global consulting and transformation practice as a Solutions Architect in London, where you will be part of a collaborative and inclusive team dedicated to driving high-profile enterprise transformation programmes. With a focus on employee growth, you will have the opportunity to mentor others, engage with cutting-edge technologies, and enjoy flexible hybrid working arrangements that promote work-life balance. This role not only offers a competitive salary but also a chance to make a meaningful impact on client organisations while advancing your career in a rapidly evolving technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. It’s all about making those connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This is your chance to demonstrate how you’ve tackled complex CRM solutions and transformed businesses. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM architecture. Think about how you’d approach stakeholder engagement or lead a workshop. The more you rehearse, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role you’re after.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Solutions Architect. Highlight your experience with CRM solutions and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention your experience in leading workshops and translating business requirements.
Showcase Your Technical Skills:We’re looking for someone with strong technical expertise, so make sure to highlight your experience with cloud technologies and customer engagement platforms. Use specific examples to demonstrate your capabilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM solutions and architectures. Brush up on your knowledge of customer engagement platforms, cloud technologies, and workflow automation. Being able to discuss these topics confidently will show that you’re not just familiar with the tools, but you understand how they can be leveraged for business transformation.
✨Prepare for Stakeholder Engagement
Since this role involves engaging with various stakeholders, practice articulating how you would approach understanding their goals and challenges. Think about examples from your past experiences where you led workshops or discovery sessions, and be ready to share how you captured requirements effectively.
✨Showcase Your Solution Design Skills
Be prepared to discuss your experience in designing scalable CRM architectures. Bring along examples of high-quality technical and functional design documentation you've produced. This will demonstrate your ability to align technical solutions with business outcomes, which is crucial for this role.
✨Highlight Leadership and Collaboration
This position requires mentoring and collaboration, so think of instances where you’ve led teams or contributed to capability development. Be ready to discuss how you’ve participated in pre-sales activities or shaped solutions, as this will illustrate your leadership skills and your ability to work within a multidisciplinary team.
