Service Delivery Manager

IT Service Delivery Manager

Location: Camberley (Hybrid – 2–3 days onsite per week)

Salary: £40,000 – £50,000 (depending on experience)

Start Date: ASAP

Nigel Frank are working with a growing organisation in the Camberley area to recruit an experienced IT Service Delivery Manager. This is a key role within the business, managing a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow – so ServiceNow experience is essential.

This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of service delivery and influence wider IT operations.

Key Responsibilities:

• Oversee day-to-day IT service operations and lead a team of 5 (with future growth planned)
• Ensure SLAs and KPIs are met and service performance is tracked and improved
• Own the migration from Jira to ServiceNow and manage both platforms during the transition
• Drive continuous service improvement initiatives
• Act as a point of escalation and manage vendor relationships
• Develop and maintain service documentation and processes
• Collaborate closely with wider teams to align IT support with business goals

Candidate Profile:

• Proven experience in a Service Delivery Manager or similar IT leadership role
• Strong knowledge of IT service management best practices (ITIL or similar frameworks)
• Essential hands-on experience with ServiceNow
• Familiarity with Jira, Microsoft 365, and general service desk operations
• Excellent communication and team leadership skills
• Strong organisational, problem-solving, and time management abilities
• Degree preferred but not essential

The Offer:

• £40,000 – £50,000 salary (depending on experience)
• Hybrid working – 2–3 days onsite in Camberley
• Opportunity to take ownership and drive meaningful change in a collaborative environment

If you're looking to step into a role where you can make a real impact and lead service delivery improvements, we’d love to hear from you.

Apply now or get in touch with Nigel Frank International for a confidential conversation.