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- Tasks: Resolve complex technical issues and mentor junior engineers in a dynamic IT support environment.
- Company: Join a growing IT Support company with a strong reputation in South West London.
- Benefits: Enjoy progression opportunities, Microsoft training, and a collaborative team culture.
- Why this job: Be the go-to expert while working with cutting-edge Microsoft Cloud technologies.
- Qualifications: Experience in Office 365, Azure AD, and Windows Server is essential; certifications are a plus.
- Other info: This role offers a clear path to leadership positions.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Senior Support Engineer
Location: South West London (On-site in Wimbledon)
Salary: Up to £50,000 DOE
About the Role / Company
This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled / experienced Senior Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.
As one of the senior members of the support team you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.
Key Responsibilities
- Resolve high-level technical issues escalated from 1st and 2nd line teams
- Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
- Assist with technical projects and client onboarding
- Collaborate with clients to understand their IT needs and deliver tailored solutions
- Mentor junior engineers and contribute to internal knowledge sharing
Key Skills Required
- Office 365 support and administration
- Managing SharePoint permissions
- Azure Active Directory
- Windows Server administration
- Exposure to Mac environments
- Networking (LAN / WAN)
Desirable (Not Essential)
- Experience working in a consultancy or MSP environment
- M365 certifications
- Familiarity with ITIL practices
What's in it for You?
- Progression into a Lead / Ops Manager role
- Microsoft training and certification support
- Exposure to a wide range of technologies and client environments
- Collaborative and supportive team culture
Click 'apply now' or get in touch with Joe Bigsby on (0) or
Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.
Senior Support Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft Cloud technologies, especially Microsoft 365 and Azure AD. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the IT support industry, particularly those who work in consultancy or managed service provider (MSP) environments. Engaging with others can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Consider obtaining relevant M365 certifications if you haven't already. This not only enhances your qualifications but also shows prospective employers that you're serious about your professional development.
✨Tip Number 4
Prepare to discuss your experience in mentoring junior engineers during interviews. Highlighting your ability to share knowledge and contribute to team growth can set you apart as a candidate who adds value beyond technical skills.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Azure AD, and Windows Server. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to mentor junior engineers. Mention any experience you have with client onboarding and how you can contribute to the company's strategic initiatives.
Highlight Relevant Skills: In your application, emphasise your skills in Office 365 administration, networking, and any M365 certifications you hold. If you have experience in consultancy or MSP environments, be sure to include that as well.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with a diverse portfolio of clients and your eagerness to progress into a Lead or Operations Manager position. Companies appreciate candidates who are motivated and forward-thinking.
How to prepare for a job interview at Nigel Frank International
✨Showcase Your Technical Expertise
As a Senior Support Engineer, you'll need to demonstrate your deep understanding of Microsoft 365, Azure AD, and Windows Server. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as well as any relevant projects you've worked on.
✨Emphasise Mentoring Experience
Since the role involves mentoring junior engineers, highlight any previous experience you have in training or guiding others. Share examples of how you've helped team members grow their skills and contributed to knowledge sharing within your team.
✨Understand the Company's Client Base
Research the types of clients the company supports, both in the public and private sectors. Be ready to discuss how you can tailor IT solutions to meet diverse client needs, showcasing your ability to adapt and provide excellent service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex technical issues you've encountered and how you approached them. This will help demonstrate your critical thinking and ability to handle escalations effectively.
