Nigel Frank International is seeking a 1st/2nd Line Support Engineer to join the Technical Support team in Newcastle. You will provide front-line software support via phone, email, and ticketing systems, troubleshoot issues, and collaborate with Product and Engineering to deliver excellent customer experiences.
Ideal candidates have 2+ years in similar roles, strong problem-solving skills, and experience with ticketing tools (ServiceNow, Zendesk, Halo).
#J-18808-LjbffrHybrid 1st/2nd Line Support Engineer – SaaS in Newcastle upon Tyne employer: Nigel Frank International
As a leading technology consultancy based in Buckinghamshire, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and wellbeing. Our hybrid working model, competitive salary, and generous benefits package, including private healthcare and professional development funding, make us an excellent employer for those looking to make a meaningful impact in project management. Join us to collaborate with diverse teams and clients while advancing your career in a supportive environment focused on continuous improvement.
