At a Glance
- Tasks: Assist customers with software issues via phone, email, and tickets in a dynamic SaaS environment.
- Company: Join Nigel Frank International, a leading tech support company in Newcastle upon Tyne.
- Benefits: Enjoy hybrid working options, competitive salary, and a supportive team culture.
- Other info: Great opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Make a real difference by solving customer problems and enhancing their experience.
- Qualifications: Experience in technical support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Nigel Frank International in Newcastle upon Tyne is seeking a 1st/2nd Line Support Engineer to join its established Technical Support team.
You will assist customers via phone, email and tickets, diagnose software issues and drive resolution in a growing Saa S environment.
The role focuses on troubleshooting, ticketing with systems like Service Now or Zendesk, and delivering excellent customer service.
Hybrid working is available after probation. #J-18808-Ljbffr
We think you need these skills to ace Hybrid 1st/2nd Line SaaS Support Engineer in Newcastle upon Tyne
Customer Service
Troubleshooting
Software Diagnosis
Ticketing Systems
ServiceNow
Zendesk
Communication Skills
