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For Companies At a Glance
- Tasks: Lead the D365 CRM product roadmap and enhance customer engagement.
- Company: Join a forward-thinking tech company with a collaborative culture.
- Benefits: Competitive salary, flexible hybrid work, and enhanced pension contributions.
- Why this job: Make a real impact on customer engagement and drive continuous improvement.
- Qualifications: Experience with Dynamics 365 CE and strong communication skills.
- Other info: Dynamic role with opportunities for professional growth in an Agile environment.
The predicted salary is between 40000 - 66000 £ per year.
Nigel Frank International are partnered with a forward-thinking D365 CRM end user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement.
Responsibilities
- Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs.
- Act as primary liaison between stakeholders, technical teams, and end users.
- Gather, analyse and prioritise requirements to shape new features, enhancements, and system improvements.
- Oversee the delivery of CRM changes through Agile methodologies, including managing backlog, sprint planning and user acceptance training.
Skills
- Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role.
- Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules.
- Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience with Power Platform (Power Apps, Power Automate, Power BI).
Benefits
- Starting salary - £50k - £55k.
- Flexible, hybrid working model.
- Enhanced pension contribution, life assurance & more.
Product Specialist in London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with D365 CRM. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by understanding the company’s goals and how your role as a Product Specialist fits into their vision. Tailor your answers to show how you can enhance their Customer Engagement platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Product Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Specialist. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer engagement platforms and how you can drive continuous improvement. Let us know what makes you the perfect fit for our team.
Showcase Your Agile Experience: Since this role involves Agile methodologies, be sure to mention any experience you have with managing backlogs, sprint planning, or user acceptance training. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Nigel Frank International
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CRM, especially the Customer Engagement platform. Be ready to discuss specific features and enhancements you've worked on, as well as how they align with business goals.
✨Showcase Your Agile Experience
Since the role involves overseeing CRM changes through Agile methodologies, be prepared to share examples of how you've managed backlogs, sprint planning, and user acceptance training in previous roles. This will demonstrate your hands-on experience and understanding of Agile processes.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've acted as a liaison between technical teams and end users. Prepare to give examples of how you've gathered and prioritised requirements from various stakeholders to shape product roadmaps.
✨Familiarise Yourself with Power Platform
Since experience with Power Platform is a plus, make sure you know the basics of Power Apps, Power Automate, and Power BI. Being able to discuss how these tools can enhance CRM functionalities will set you apart from other candidates.