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- Tasks: Support and maintain a CRM platform while ensuring smooth deployment processes.
- Company: Join a leading D365 CE end user in London with a dynamic tech team.
- Benefits: Enjoy flexible hybrid working, enhanced pension contributions, and life assurance.
- Why this job: Make a real impact by resolving issues and optimising CRM environments.
- Qualifications: Experience with CRM applications, ideally Dynamics 365, and troubleshooting skills.
- Other info: Potential for permanent position with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed‑term basis, with the possibility of becoming permanent. This hands‑on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You’ll work closely with technical teams and stakeholders to maintain a stable, well‑governed CRM landscape across multiple environments.
- Deliver technical and functional support for the organisation’s CRM system, assisting users and resolving platform issues.
- Oversee CRM environments, including configuration updates, maintenance tasks, and environment health.
- Contribute to deployment processes by supporting automated pipelines, solution changes, and release activities.
- Maintain strong access controls and security practices across all CRM environments.
- Monitor system performance, investigate incidents, and drive timely resolutions.
Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similar. Experience working with deployment or automation tools used in application lifecycle management. Ability to troubleshoot technical issues across integrations, customisations, and system performance. Flexible, Hybrid Working Model. Enhanced Pension Contributions, Life Assurance & More.
IT Support Technician (Fully Remote) (Permanent) in London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Fully Remote) (Permanent) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with CRM platforms like Dynamics 365. This gives you something tangible to discuss during interviews and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to CRM support. We recommend practising troubleshooting scenarios and being ready to explain how you’d handle specific issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician (Fully Remote) (Permanent) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with CRM applications, especially if you've worked with Dynamics 365 or similar platforms. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: In your application, don’t shy away from showcasing your technical skills. Mention any experience you have with deployment tools and troubleshooting technical issues. This will help us see how you can contribute to our team right from the start.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of CRM platforms, especially Dynamics 365. Be ready to discuss your previous experiences with CRM support and how you've tackled issues in the past. This will show that you're not just familiar with the system but can also handle real-world challenges.
✨Showcase Your Technical Skills
Prepare to talk about your experience with deployment and automation tools. Think of specific examples where you've contributed to application lifecycle management. This will demonstrate your hands-on skills and how you can add value to their technical team.
✨Be Ready for Problem-Solving Questions
Expect questions that test your troubleshooting abilities. Have a few scenarios in mind where you successfully resolved technical issues, particularly around integrations or customisations. This will highlight your analytical thinking and problem-solving skills.
✨Understand Security Practices
Since maintaining strong access controls is crucial, be prepared to discuss your understanding of security practices in CRM environments. Share any relevant experiences where you ensured data security and compliance, as this will show your commitment to best practices.