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- Tasks: Gather and translate business requirements to shape CRM strategy and customer engagement.
- Company: Join a forward-thinking organisation investing in Microsoft technologies.
- Benefits: Earn up to £65,000 plus bonus, with flexible hybrid working.
- Other info: Supportive culture focused on professional development and training.
- Why this job: Make a real impact on CRM strategy while collaborating with business leaders.
- Qualifications: Experience as a Business Analyst in Dynamics 365 CE/CRM is essential.
The predicted salary is between 65000 - 65000 £ per year.
Location: Hybrid, 2 days a week
Salary: Up to £65,000 + Bonus + Benefits
Employment Type: Permanent
Are you a skilled Dynamics 365 CE Business Analyst looking to make a real impact within a forward-thinking end user environment? We’re working exclusively with a well-established organisation that’s investing heavily in Microsoft technologies and looking to expand their internal D365 capability. This is a fantastic opportunity to join a collaborative team where your insights will directly shape CRM strategy and customer engagement across the business.
The Role
As a D365 CE Business Analyst, you’ll act as the key liaison between business stakeholders and the technical delivery team. You’ll gather and translate requirements, support solution design, and help drive user adoption across the Sales, Customer Service, and Marketing modules.
Key Responsibilities
- Lead workshops and stakeholder interviews to gather and document business requirements.
- Translate business needs into functional specifications and user stories.
- Collaborate with internal teams and external partners to deliver enhancements and new features.
- Support testing, training, and change management activities.
- Champion best practices and continuous improvement within the D365 CE platform.
Ideal Candidate
- Proven experience as a Business Analyst within a Dynamics 365 CE / CRM environment.
- Strong understanding of core modules: Sales, Customer Service, and/or Marketing.
- Excellent communication and stakeholder engagement skills.
- Experience with Power Platform (Power Automate, Power Apps) is highly desirable.
- Agile delivery experience is a plus.
What’s in It for You?
- Competitive salary up to £65,000 + performance bonus.
- Flexible hybrid working model.
- Opportunity to work directly with business leaders and influence CRM strategy.
- Supportive culture with a focus on professional development and training.
D365 CE Business Analyst (Sales) in London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Business Analyst (Sales) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that D365 CE Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Dynamics 365 CE. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with Sales, Customer Service, and Marketing modules.
✨Tip Number 3
Showcase your skills through real-world examples! When you’re in an interview, share specific instances where you’ve led workshops or translated business needs into functional specifications. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves from the hiring team.
We think you need these skills to ace D365 CE Business Analyst (Sales) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CE Business Analyst role. Highlight your experience with Dynamics 365, especially in Sales, Customer Service, and Marketing modules. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant projects or experiences that showcase your analytical skills.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to engage with stakeholders and translate business needs into technical requirements. We love seeing examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Nigel Frank International
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE, especially the Sales, Customer Service, and Marketing modules. Be ready to discuss how you've used these in past roles and how they can be leveraged to improve business processes.
✨Prepare for Stakeholder Scenarios
Since you'll be acting as a liaison between stakeholders and the technical team, think of examples where you've successfully gathered requirements or led workshops. Prepare to share these stories, highlighting your communication skills and ability to translate needs into actionable insights.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous projects and how you overcame them. This could involve anything from user adoption issues to technical hurdles. Demonstrating your analytical thinking will show that you're equipped to handle the complexities of the role.
✨Familiarise Yourself with Agile Methodologies
If you have experience with Agile delivery, make sure to highlight it. If not, do some research on Agile principles and be prepared to discuss how they can apply to the D365 CE environment. Showing an understanding of Agile can set you apart from other candidates.