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- Tasks: Own and optimise the CRM platform, ensuring seamless data flow and customer engagement.
- Company: Dynamic tech company in Central London with a focus on innovation and collaboration.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a high-performing team that values quality and customer satisfaction.
- Why this job: Shape the future of customer experience while working with cutting-edge technology.
- Qualifications: Experience with CRM systems and strong data management skills required.
The predicted salary is between 55000 - 55000 £ per year.
We’re looking for a technically strong CRM Systems Specialist to join a growing, high-performing team in Central London. This is a hands-on role for someone who enjoys working at the intersection of data, systems, and customer experience — owning the technical side of a CRM ecosystem and helping drive smarter, more connected customer engagement.
You won’t just be using the CRM — you’ll be shaping how it works, how it connects, and how it supports both sales and marketing teams day-to-day.
What you’ll be doing:
- Owning the technical configuration and ongoing optimisation of the CRM platform
- Building and managing integrations between CRM, marketing automation tools, and other systems
- Ensuring a seamless omnichannel data flow across web, email, social, and sales touchpoints
- Designing and maintaining data structures, segmentation logic, and automation workflows
- Supporting marketing with audience builds, lifecycle triggers, and campaign execution
- Enabling sales teams with clean, actionable customer insights and pipeline visibility
- Troubleshooting system issues, sync errors, and data inconsistencies
- Developing dashboards and reporting to track performance and customer behaviour
- Acting as a guardian of data quality, governance, and GDPR compliance
What we’re looking for:
- Experience in a CRM systems / marketing technology / data-focused role
- Strong knowledge of CRM platforms such as Salesforce, HubSpot, Klaviyo, or similar
- Experience working with marketing automation platforms and lifecycle campaigns
- Solid understanding of data management, segmentation, and customer journeys
- Confidence working with integrations, APIs, or data syncing between systems
- Good working knowledge of Excel/Google Sheets, with exposure to SQL a strong advantage
- Experience building reports or dashboards (e.g. Power BI or similar tools)
- A proactive mindset — someone who can identify problems and build scalable solutions
Why this role?
- Opportunity to take real ownership of a complex CRM and data ecosystem
- Work closely with both commercial and digital teams, influencing real business outcomes
- Be part of a team that values quality, detail, and customer experience
- A role where your work directly impacts growth, retention, and performance
CRM Systems Specialist in London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise and data management skills. This will give you something tangible to discuss during interviews and set you apart from the competition.
✨Tip Number 3
Prepare for the interview by researching the company’s CRM systems and marketing strategies. Tailor your answers to show how your experience aligns with their needs. We want to see that you’re not just a fit for the role, but also passionate about what they do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace CRM Systems Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Systems Specialist. Highlight your experience with CRM platforms and any relevant marketing technology skills. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t hold back on your technical know-how! Detail your experience with integrations, data management, and any tools like Power BI or SQL. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM systems and how you can enhance customer engagement at StudySmarter. Make it personal and engaging — we love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or HubSpot. Familiarise yourself with their features and functionalities, as well as any recent updates or trends in CRM technology. This will show your technical strength and enthusiasm for the role.
✨Showcase Your Data Skills
Prepare to discuss your experience with data management and segmentation. Bring examples of how you've used data to drive customer engagement or improve processes. If you’ve worked with SQL or built dashboards, be ready to share specific projects that highlight your analytical skills.
✨Demonstrate Problem-Solving Abilities
Think of instances where you identified issues within a CRM system and implemented solutions. Be prepared to explain your thought process and the impact of your actions. This will illustrate your proactive mindset and ability to troubleshoot effectively.
✨Connect with the Team's Goals
Research the company’s marketing and sales strategies. Understand how the CRM plays a role in achieving their objectives. During the interview, express how you can contribute to their goals and enhance customer experience through your expertise in CRM systems.