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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a dynamic IT services team with a focus on collaboration.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work culture.
- Why this job: Make a real difference by solving problems and automating processes.
- Qualifications: Experience in IT support and strong knowledge of Microsoft technologies required.
- Other info: Be part of exciting projects and enjoy career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Recruitment Consultant @ Nigel Frank International | Microsoft Dynamics Business Central
An opportunity has arisen for an IT Support Engineer to join a busy and growing service desk team. This role will suit someone with proven experience in technical IT support, excellent customer service skills, and a strong interest in problem solving and automation.
Responsibilities
- Act as the first point of contact for IT support requests via phone, email and ticketing system
- Diagnose and resolve technical issues across hardware, software, operating systems, and networks
- Install, configure and maintain end-user devices (desktops, laptops, printers, mobile devices)
- Support Microsoft 365, Active Directory, Exchange, and VPN solutions
- Manage user accounts, permissions, and access controls
- Configure and troubleshoot workflow automation tools such as Power Automate, Zapier, or similar
- Collaborate with business teams to streamline processes and reduce manual tasks
- Escalate incidents when necessary and maintain accurate documentation
- Support IT projects, upgrades, and rollouts as needed
Skills & Experience
- Previous experience in a Service Desk or Helpdesk role
- Strong knowledge of Microsoft technologies (Windows 10/11, Microsoft 365, Active Directory)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)
- Hands-on experience with hardware support and troubleshooting
- Excellent problem-solving and communication skills
- Ability to work effectively in a fast-paced support environment
- Knowledge of ITSM/ticketing systems
- Experience with workflow automation and integration platforms
- Exposure to cloud platforms (Azure, AWS, GCP)
- Familiarity with ERP, ecommerce, or CRM integrations
- Scripting knowledge (PowerShell, Python or similar)
What’s on Offer
- Competitive salary and benefits package
- Training and professional development opportunities
- Involvement in varied projects and automation initiatives
- Supportive and collaborative team environment
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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IT Service Desk Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving Microsoft technologies or automation tools. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Microsoft technologies. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let your voice come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully diagnosed and resolved technical issues. We’re looking for those who thrive on challenges, so share your best problem-solving stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Nigel Frank International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows 10/11 and Microsoft 365. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems before. Think about specific situations where you had to troubleshoot hardware or software issues and how you approached them. This will highlight your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for IT support requests, practice explaining technical concepts in simple terms. Good communication is key, so consider doing mock interviews with a friend to refine your delivery and ensure you're clear and concise.
✨Familiarise Yourself with Automation Tools
Given the emphasis on workflow automation in the role, make sure you know your way around tools like Power Automate or Zapier. Be prepared to discuss any experience you have with these platforms and how you've used them to streamline processes in previous roles.
