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For Companies At a Glance
- Tasks: Provide top-notch IT support and help users with their tech needs.
- Company: Join Palladium, a global leader in creating positive impact across 90+ countries.
- Benefits: Enjoy flexible work practices and growth opportunities from day one.
- Why this job: Be part of a diverse team making a real difference while developing your skills.
- Qualifications: Bachelor's in Computer Science or equivalent experience; strong customer service skills required.
- Other info: Palladium values equity, diversity, and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
This is a unique opportunity for a Microsoft professional to join an internationally renowned organisation. My client have been in operation since the early 2000’s and since then they have cemented themselves as a leader in their field.
One of the most impressive things about this company is that they have managed to build an outstanding foundation of clientele which includes a wide range of successful business, including top tier premier league teams.
This engineering role involves senior responsibilities. You will be the go-to engineer for all IT solutions. This will mean working closely with all different types of users.
This is a salaried role paying up to £38,000, after probation you’ll receive regular salary reviews and a flexible working environment.
Responsibilities
- Managing Microsoft 365 & Azure environments
- Troubleshoot and resolve IT incident within a 1st and 2nd line capacity
- Perform proactive maintenance on all infrastructure devices to ensure all devices are secure
- Provide 2nd Line IT Support to resolve incidents
Skills required
- M365 admin
- Active Directory
- Office 365 support
- Microsoft Intune & Autopilot
- Windows Server
- Networking experience, firewalls, switches
- Hardware support
Interviews for this role are already taking place and my client have limited interview slots. Secure your chance to join one of the most exciting and prospective organisations across the UK. Get in touch now!
Information Technology Support Specialist employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarize yourself with Palladium's mission and values. Understanding their commitment to positive impact and diversity will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Windows, Office 365, and Active Directory. Being able to discuss specific experiences where you've successfully resolved IT issues will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Since this position emphasizes collaboration and support, showcasing your ability to work well with others will be crucial.
✨Tip Number 4
Stay updated on current trends in ICT and network technologies. Being knowledgeable about the latest tools and practices will not only help you in the role but also impress the hiring team during your discussions.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows, Office 365, and Active Directory. Use specific examples that demonstrate your problem-solving skills and customer service abilities.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and how it can positively impact users. Mention your ability to work collaboratively and your commitment to equity, diversity, and inclusion, aligning with Palladium's values.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as experience with network technologies and hardware troubleshooting. Be specific about tools and systems you have used in previous roles.
Highlight Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated with stakeholders or trained staff in previous positions. This will demonstrate your ability to convey technical information clearly.
How to prepare for a job interview at Nigel Frank International
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Office 365, and Active Directory. Highlight specific examples where you've successfully resolved technical issues or supported users in a similar environment.
✨Demonstrate Customer Service Excellence
Since this role emphasizes excellent customer service, think of instances where you went above and beyond to assist users. Be ready to share how you handled difficult situations and ensured user satisfaction.
✨Emphasize Collaboration and Teamwork
Palladium values collaboration, so be sure to mention experiences where you worked effectively within a team. Discuss how you communicated with different stakeholders and contributed to achieving common goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to walk through your thought process when troubleshooting an issue, and provide examples of how you quickly resolved complex problems in the past.
