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For Companies At a Glance
- Tasks: Lead IT service operations and ensure high-quality service delivery.
- Company: Join a growing organisation focused on digital transformation.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving operational excellence and continuous improvement.
- Qualifications: 5+ years in IT service management with expertise in Jira and ServiceNow.
- Other info: Opportunity to lead and develop a growing team of service desk professionals.
The predicted salary is between 48000 - 72000 £ per year.
An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence.
Key Responsibilities:
- Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation.
- Maintain compliance with SLAs and KPIs to meet business expectations.
- Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision.
- Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction.
- Oversee the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow.
- Develop, document, and refine service delivery processes to ensure standardisation and scalability.
- Monitor service performance, produce actionable reports, and identify areas for operational improvement.
- Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion).
- Manage service escalations and ensure timely and effective resolution of issues.
- Collaborate cross-functionally to align IT service delivery with broader business needs and priorities.
Required Skills & Experience:
- Minimum of 5 years’ experience in IT service management or a similar leadership role.
- Demonstrated expertise in delivering IT services within a structured framework.
- Hands-on experience with service management tools such as Jira and ServiceNow.
- In-depth understanding of ITSM principles, methodologies, and best practices (e.g. ITIL).
- Strong leadership capabilities, with a track record of building and mentoring high-performing teams.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Organised and adaptable, with the ability to thrive in a dynamic and fast-paced environment.
Information Technology Service Delivery Manager employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITSM tools like Jira and ServiceNow, as these are crucial for the role. Consider taking online courses or certifications to demonstrate your proficiency and commitment to mastering these platforms.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and mentored teams in previous roles. Be ready to discuss specific challenges you faced and how you overcame them to enhance team performance.
✨Tip Number 3
Research the company’s current digital transformation initiatives and think about how your experience aligns with their goals. This will help you articulate how you can contribute to their success during any discussions.
✨Tip Number 4
Prepare to discuss your approach to continuous service improvement. Have a few strategies in mind that you've implemented in the past, and be ready to explain how they led to enhanced service quality and user satisfaction.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management, particularly any roles where you've led teams or managed service delivery. Use specific examples that demonstrate your expertise with tools like Jira and ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving operational excellence and continuous service improvement. Mention how your leadership skills align with the company's goals and how you can contribute to their digital transformation.
Highlight Relevant Achievements: When detailing your work experience, focus on achievements that relate to the key responsibilities of the role. For instance, discuss how you've maintained compliance with SLAs and KPIs or improved service delivery processes in previous positions.
Showcase Soft Skills: Don't forget to mention your strong communication and stakeholder management abilities. Provide examples of how you've successfully collaborated with internal teams and third-party vendors to enhance service provision.
How to prepare for a job interview at Nigel Frank International
✨Showcase Your ITSM Knowledge
Make sure to highlight your understanding of IT service management principles and methodologies, especially ITIL. Be prepared to discuss how you've applied these in previous roles to improve service delivery.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share specific examples of how you've built and mentored high-performing teams in the past. Discuss your leadership style and how it aligns with fostering a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you successfully managed service escalations or implemented continuous improvement initiatives.
✨Familiarise Yourself with Tools
As the role requires hands-on experience with Jira and ServiceNow, be ready to discuss your proficiency with these tools. Consider sharing specific instances where you've optimised their use to enhance service delivery.
