At a Glance
- Tasks: Manage and enhance Dynamics CRM systems while collaborating with a dynamic team.
- Company: Established UK-based Microsoft Partner with a focus on innovative solutions.
- Benefits: Enjoy hybrid working, competitive salary, and professional growth opportunities.
- Other info: Work in a collaborative environment with opportunities for career advancement.
- Why this job: Join a forward-thinking team and make a real impact in CRM solutions.
- Qualifications: Strong knowledge of Dynamics CRM and excellent problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Contract: 12-month fixed-term contract (with potential to become permanent)
Location: Hybrid working (London, EC1N)
Salary: Up to £45,000 per annum
Department: Resources / IT
Reporting to: Head of IT
Role overview
We are seeking a CRM Administrator with strong Microsoft Dynamics 365 experience to take responsibility for the day-to-day management and ongoing development of the organisation’s CRM system.
This role plays a key part in ensuring the CRM operates efficiently, data remains accurate and reliable, and users across the organisation are well supported. You will work closely with internal teams and external technical partners to resolve issues, enhance functionality, and improve overall system performance.
The role also involves identifying opportunities for improvement, supporting automation initiatives, and helping to embed effective CRM usage across the organisation through training and guidance.
Key responsibilities
CRM administration and support
- Manage CRM support requests via the ticketing system, including triaging, resolving, and escalating issues where required
- Act as the main internal contact for CRM queries and system support
- Collaborate with external suppliers to manage technical incidents and service requests
- Maintain user access rights and permission structures
- Deliver minor system fixes and support day-to-day CRM functionality
Data quality and reporting
- Ensure the accuracy and consistency of CRM data through regular reviews and cleansing activities
- Identify and resolve duplicate or incomplete records
- Develop and maintain dashboards, reports, and KPI tracking tools
- Support data analysis to provide meaningful insights for stakeholders
Training and user enablement
- Deliver CRM training sessions for new starters and existing staff
- Provide both one-to-one and group-based training support
- Produce user guides, documentation, and training materials
- Promote consistent and effective use of the CRM system across teams
Process improvement and automation
- Review existing workflows to identify inefficiencies and improvement opportunities
- Support the design and implementation of streamlined processes and automation
- Map business processes and contribute to system optimisation initiatives
- Help enhance operational efficiency through better use of CRM functionality
Governance and system management
- Support the development and maintenance of CRM policies and standards
- Ensure compliance with data protection requirements, including GDPR
- Assist with system testing to validate new features and automated processes
- Monitor system performance and contribute to continuous improvement activities
Key success measures
Performance in this role will be assessed against:
- Accuracy and reliability of CRM data
- Level of user adoption and engagement
- Speed and effectiveness of issue resolution
- Improvements delivered through automation and process optimisation
- Quality and usage of reporting outputs
- Effectiveness of training and user support
- Compliance with governance and data protection standards
- Stakeholder satisfaction across the organisation
Person specification
Essential knowledge and experience
- Strong practical experience working with Microsoft Dynamics 365 CRM
- Understanding of CRM configuration, administration, and support processes
- Experience managing data quality, workflows, and automation tools (e.g. Power Platform)
- Advanced Excel skills and familiarity with business systems (e.g. CMS, LMS or similar)
- Knowledge of data governance and GDPR requirements
- Experience producing reports and dashboards
- Experience using Power BI or similar business intelligence tools
- Knowledge of SQL and/or FetchXML
- Relevant qualification in IT, Computer Science, Business Systems, or related field
Experience
- Experience supporting or administering a Dynamics 365 CRM environment
- Working with a ticketing system in a busy operational setting
- Delivering user training and producing support documentation
- Identifying and implementing system or process improvements
- Strong analytical and problem-solving skills
Skills and behaviours
- Clear and confident communicator across all levels of the organisation
- Strong relationship‑building skills with internal and external stakeholders
- Proactive and solution‑focused approach
- Flexible, resilient, and open to change
- Committed to improving systems and ways of working
- Able to provide support, feedback, and guidance to others
Dynamics 365 CRM Administrator employer: Nigel Frank International
Join a dynamic and innovative team as a Dynamics 365 CRM Administrator in Kent, where you will enjoy a hybrid working model that promotes work-life balance. Our collaborative culture fosters professional growth and development, allowing you to enhance your skills while working on exciting projects with an established Microsoft Partner. With a competitive salary and a supportive environment, this role offers a meaningful opportunity to make a real impact in the world of CRM solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CRM Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics community, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous D365 projects and any enhancements you've implemented. This will give potential employers a clear view of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and problem-solving questions. Practice explaining your thought process clearly, as communication is key when liaising with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamics 365 CRM Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics CRM and any relevant projects you've worked on. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the D365 CRM Administrator role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:Since troubleshooting is key in this role, include examples of how you've resolved issues in past positions. We’re looking for those who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nigel Frank International
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM. Be prepared to discuss specific features, functionalities, and any recent updates. This shows that you're not just familiar with the system but also genuinely interested in it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled CRM issues in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to troubleshoot effectively, which is crucial for the role.
✨Communicate Clearly with All Stakeholders
Practice explaining technical concepts in simple terms. You’ll need to liaise with both technical and non-technical stakeholders, so being able to communicate clearly is key. Consider role-playing with a friend to refine your approach.
✨Emphasise Your Team Spirit
Even though the role requires independent work, highlight your experience working collaboratively. Share examples of how you’ve contributed to team projects or supported colleagues, as this aligns with the collaborative environment they’re looking for.
